atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems Line issues and paging issues with sprint MTX

Hello All,

Does anyone know why some extensions picks up line 7 or line 3 automatically on a random ?? sometimes some extensions will do paging on a random. All of this strange issues started 2 days ago

Automatic line selection (function 64) is what controls how the phone will react when you pick up the handset. You can choose a line or intercom first. This can be set differently at each phone.

I'm willing to bet that the automatic line selection is set to a trunk port that is used for paging access on a phone or two. Check all the phones. Other phones might be set for line 3 and line 7. Change it to your liking.

6string is mostly correct. The code is Function 95.

If you have non-display sets the button pressing is different...due to not having the soft keys (F1,F2 and F3).

PM me and I will send you details if you need.

Guys,
Thanks for replying back but i am talking about no one touches the phone and nobody is there but the phone picks up line 7 on its own by itself and sometimes does paging and nobody touches the phone

Sounds like a combination of Auto line select and Off-hook Voice Announce...

Other than joking, it is either a hardware or software problem.

If you or your telephone technician have the software, look under User Names and System Speed Dial. If it is a corruption in the database it usually shows up there first.

If it's hardware, then you have to look at swapping boards to isolate which card might be causing the issue.

This problem really needs a Sprint Protege technician on-site who has access to the database and parts.

I have the software in my laptop, i have removed one ati card from the mtx system.. i did connect to the system with my laptop but what should i be looking for under user name and system speed dial ?

Chinese characters?

Basically, when the database is corrupted you will see "characters' in fields that are not user changeable. For example:


USER NAME EXTENSION NUMBER
Billy Bob 201

Could appear as:

^S{R NANE EXTE~S`ON NUM* R
Billy Bob 201

That is, you would expect to be able to change the user name and the extension number, But not the verbage USER NAME and EXTENSION NUMBER

Also in fields that should show names and numbers, information is missing.

This usually shows up first in in the catagories User Names and also under Speed Dials Numbers , maybe not always, but from my experience.

This is a sign of a corrupt database...not a hardware problem.

Since you have the data base saved to your laptop. I would do a cold restart. I would then see if you have the same problem while in the default mode. If you do, then it is a hardware problem. If you don't, then it is software.

If it is software, then the next thing I would do is to send the data base back "part" at a time, do not do a "send all". If you have the same problem after this, then you will need to default the system again, then program from scratch.

PS
If there is a DSS/BLF on the phone system, that is your problem.
The only way to solve this problem is to reset the phone and DSS.
This is a known bug and Sprint was never able to resolve this. If you have a DSS post it, there are other things you need to check

I found 2 extensions with executive data but they had 20dl phone and i removed ext 300 with dss unit and i will see if it happens

I Checked the board status and 2 extensions still shows up as "Executive data" but they both a 20d phone,, how do i change it ?

Shefe,
I don't understand your two posts. But what I do get is you have a DSS on the system. As mentioned, this is your problem. There is no known resolution to this. Sprint had us jump through hoops for years with this problem (ground spare pairs, run a cat5E cable to the DSS, put on emf donuts, etc, etc, etc)

As mentioned your only cause of action is to reboot the phone system or unplug the phone that is attached to the DSS, as well as the DSS, then plug back in. This will give you a few months till this problem happens again.

If something has changed on the desk where the DSS is, you may want to look into that. According to Sprint, there is an EMF problem, a computer monitor to close to the phone and DSS can cause this.

Walter

If the database is corrupt in the root-level, meaning changes that should not be changed:
USER NAME: Bob
as
^SER ~AME: Bob

Then doing a COLD START and sending PARTS will send the corrupt database also.

If that is the case, then the remedy is to manually copy the information from the affected database to a different computer.

That is:

Download the customer database to Computer A, and then with a completely different Computer, B re-enter the information from Computer A to Computer B one screen at a time.

It's time consuming...especially if they have alot of international system speed dial numbers.

Which version on your MTX?

Dean,
Get what you are saying and agree, but don't discount that many glitches are in something I cant remember the name of, sending part at time gets rid of that.

Also, since he has a DSS, I would bet the farm that this is the problem.

Out of 300 protege accounts we had, we had around 6 accounts that had the exact problem he is describing. May have had more, but only had 6 accounts that brought this to our attention.

While this was going on, I was able to reach out to other dealers that had the same problem.

Since I am getting old, I did not put the pieces together till I posted my first post on what to do.

I know the feeling. I remember having to Warm Start, Cold Start, Default, Rotate This, Change That.

I think it must be an East Coast thing with the DSS...at least I don't remember running into anything like that.

Side Note: I really like working with Brian, Joey and Lana at SPG. They knew the system better than most.

Brian was the best, he was my teacher when I got certified. I was really disappointed when Sprint hung their hat and said we were done. It was equally disappointing when they canned the XLTX project.

I've never seen these symptoms caused by a DSS unit.
I'm thinking bad hardware or a cold start and reprogram will do the trick.

I agree with both the previous posts. I'm still sorry to see the Sprint Protege's be replaced with newer systems to this day. In it's prime we had about 3-4 hundred installed. The Sprint was the first system I learned on when I first got into the industry. Great system and very reliable. Tech. support was great too. I always spoke to Brian or Kevin.

I removed dss from the software side but we dont have the actual dss unit on any extensions.. the only extension right now that picks line 7 automatically is ext 328 , i have ordered for 2 ATI Cards and i will see right after if it happens.. can anyone explain to me how DIR swapping works

If port 2 is extension 305 and you assign ext. 367 (port 43) to port 2.
Ext. 367 will now reside where 305 was and 305 will reside where 367 was.

Old Order:
Port 2 - 305
Port 43 - 367

New Order:
Port 2 - 367
Port 43 - 305

There Swopped!

Years ago I was told by Sprint Products Group that if you do "a lot" of number swapping and changing the default numbering plan that it can cause problems... of course I do not remember if it was only with:

• F1.FXX
• F2.FXX
• F3.FXX
• F4.FXX
• or F5.FXX

versions of software or all versions.

Side Note:I worked with a guy that would sit at his computer and DIR SWAP rather than taking the time to swing a jumper, that's how I found out about the 'problem'

I wouldn't use it to move extensions around from desk to desk. I could see how that might create software issue's. Moving a jumper is easier and faster anyway. I have used it to move an extension to another port if the original port went bad on a card though. Doing system programming for a new install we used it to keep the extensions in consecutive order. I seem to remember directory swapping to set up the voicemail ports as well.

The ext 328 is an important extension and i want to keep it alive but it always picks up a line7 automatically without anyone there..So that is why i wanted to do a DIR SWAPPING, I am using F4.F37 Version on a MTX system

I am thinking of not giving access to line 7 and line 8 to ext328 for now, does anyone know how i can perform that task ?

A DIR Swap should be okay.

Extension/Catagory 6 is DIR SWAP and LINE ACCESS ASSIGNMENT is just below that.

Do you have a copy of the manual?
PM SENT

I tried the line access assignment and it still picks up line7 on its own so what i did was using Function#3 to remove line 7 and to my greatest surprise it started to pick up line 3 automatically so i replaced the DDEI Card and it has not done that anymore so definitely it means the card was bad.