atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems Emerald ICE

Extension 401 is recieving continuous ringing and the screen is scrolling thru analog extensions 461 to 472. This happened last Thursday and today. I am not onsite and had an engineer restart both cabinets (CAB1 & CAB4) and this fixed it. When I remote in the CCC shows as failed yet the system works OK until this situation starts up again. Any ideas? thank you

The reset did work. Did the situation start up again?

Yes, it seems to last maybe one working day which tells me nothing.

the problem only lasted one day or after you rebooted things were good for a day then went back to problems?

Sounds as though there may be a loop setup in the night greeting and when it is called once it is setting all ports into an endless loop. Make some test calls to the voicemail at night and see if the port drops when you hang up.

I had a cerified Tadiran tech remote into the system and then he called Tadiran America. They are shipping new J09 chips with the latest version of firmware. Once installed I'll let you know the results.

Additionally, there are other problems I should let you all know about. when the sytem "freaks out" not only does the above issue happen with 401 but no one can access their voicemail, it just rings and rings. Same with trying to remote in, the AA never answers. Also, there are 4 analog extensions on the system and they can't transfer a call during this time. Weird. I have a UCD Group (230) assigned to these 4 analog extensions and calls coming into the group don't ring to them either that is until the system is reset. Again I'll let you know if the firmware upgrade has any effect. Thanks

Please do let us know, as kigi phone said there might be a loop in the voicemail. I have seen this happen when you send the same ccr back to itself in the wrong places.

So you don't think I forgot, the firmware will be installed on Monday. I should be sending a quick reply on Tuesday or Wednesday.

Update: The ext 401 issue listed above starts at 9:03am almost daily.

I wonder if it might be a message notification. Just a shot in the dark here, but instead of a MWI being sent it could be Calling 401. I haven't played much with the ICE and it was about 3 years ago when I did so don't laugh at me too hard.

OK, the Tadiran tech did a cold start and replaced the firmware. The freaky issue with 401 has not reoccured yet however all calls from the PSTN to numbers (POTS) programmed to ring directly to extensions are all going to the auto attendant and to individual mailboxes. I have the "Predifined FWD" on a noans set to ring to 96:253 for each extension.


Does anyone happen to know if a UCD group can forward to it's own mailbox on a noans?

correction on the above reply. All calls are NOT going to individual mailboxes.

253 is the UCD group for voicemail, in your CO line programming what is each line programmed to ring day and night, is the system in night day mode or auto try switching pgm 63 and the password for that extension.

The issue with ext. 401 started again today at 9:03am as posted above on January 10, 2008 07:16 AM. Too many problems to address on this site. I have sent an SOS to Tadiran America. IF any of these issue every get resolved I will reply with resolutions. Maybe an IPX 500 is the answer at this point.

I would certainly talk the customer into an IPX500 or an IPXOffice. They are more advanced and solid systems.

It almost sounds like you have a voicemail issue. I dont know if I would be hasty and switch to an ipx500 although it is definatly a far better product. There really is no comparison, the ICE is an entry level ksu, the IPX is a pbx. I have installed several of both the ice and ipx this past year and found that both are very reliable. Only issues that I have found is a few out of box failures after that it has been smooth sailing.

I am going to go ahead and replace the expansion cabinet (CAB4) with a CAB 2. The main KSU is a CAB 1. I've been told by someone with extensive ICE experience to at least try this.

Just an update: I haven't done anything yet other than replace the firmware and it fixed nothing. All issues still exist. the current one I'm working on is 3 analog extensions in a UCD group are getting an ear piercing screetch when another call hits the UCD group (230). I've changed from "ALL Ring" to Linear just a few minutes ago, so I'll check tomorrow.

What voice mail do have in the cabinet? Could you maybe disable it for a test to see if it is cabinet or voicemail related? I've not heard of compatibilty problems between Cab1 and Cab4, but wouldn't be suprised.

LADAY, looks like retaylor is in the same area as you, maybe a second set of eyes on it might help?

Sorry Mars, I think that is verboten, Laday is the competition.

I thought she was IT/Telecom director or something like that for the company that has the system installed. My bad.

He, and he is, it's one of their in house switches.

How's it going Larry, any luck yet?

He, sorry, didn't catch email in profile.

WHAT VER. VOICE MAIL.I HAVE HAD MANY TROUBLES WITH
VER. 73

If you would like I can dial in and help you.
No charge! This system is not the most advanced and yes it has quirky issues but most can be resolved. All your problems point to your voicemail. Intialize your call handling and vm table parameters. Be sure to receive the whole switch reinit the 2 parts and send them. Somtimes in VM parameters if these are changed you will have so man different problems Verfiy your voicemail ports in Maint. and make sure they EXACTLY match your ports in the UCD group.
Make sure every port is VM. Like I said I am willing to help.

Thank you, been very busy the past few weeks making plans to re-install (2) Corl III switches here at our Enid location, so I'm just getting back to the forum. anymore we are resetting the system about 3 times a week just so employees can get to their voicemail. That seems to be the most consistent of many issues. I have to run but I'll catch up with you all very soon, thank you for your tips.

Do any of you know if the Flash VM can be accessed remotely?

Take the RS232 out into a modem, then hook the modem up to one of the analog ports.

Only way I know how.

RE-installing your Coral III's?

Laday,
I meet a guy on another website, that helped me out with an ice system. I meet him on a boater website, real nice guy, and he solved my problem.

I don't have his phone number, but his email is [email protected]

This guy really knows his stuff,as a matter of fact, he sent me a part to try, and it worked.

I highly reccomend you email him.

Windy

Thanks Windy, that's interesting as I've already talked to him and he sent me a new CAB 2. Also, I got a new CAB 1 under warrany, intalled them last night with the help of a local Tadiran company and had more problems than when I started. I'm wondering if alot of the ICE issues are due to improper database programming, it seems that would be logical, certainly another set of cabinets couldn't be bad, too. Some of the issues I'm having are X-talk when dialing system speed dial number, trunk ports not passing dial tone, the modem won't answer and I can't connect with system to program it. Help! By the way, Walter is a great person to deal with.

Yes, reinstalling both Corals as in starting over from the beginning. They were just thrown in and not properly installed 7 years ago. We've changed some since then so I've re-engineered them both (on paper anyway) to better accomodate our needs both now and moving forward. How you doing Ralph?

Hanging in, trying to understand Shoretel. I think I still prefer Panasonic.

Panasonic, yes, for me, I started installing them when they first came out. The manuals back then were translated from Japanese making reading them frustrating kinda like the Emerald documentation even today.

Last Thursday I had a local Tadiran company replace CAB1 and CAB 2. Voicemail seems to be better however 3 trunk ports now will not pass dial tone, one analog port stays busy all the time and when dialing a system speed dial index number there is brief moment of cross talk. I love this system...............I think I hear Avaya calling me. I will be defaulting the system tonight and reprogrmming it one piece at a time. Maybe I'll find something. Any input would be appreciated, this is the first time I've actually had my hands on this system. Thanks

3 trunks without dial tone sounds like an open circuit. Did the local get the amphenol all the way down?
Analog port busied out, did they rewire the MDF and short circuit it?
Cross talk could be wiring also. None of the above sound like programming to me.

Hi Ralph, I've cleaned up the x-conn wiring on all 24 CO Lines but I don't think that was ever an issue. The poor anphenol has been reseated so many times. I may plug another amphenol into and test the pairs those lines are riding on. What I haven't done is access a line and short out all others to test for telco cross talk. As far as busied analog port, how do you check for that? Actually now, I have 6 CO ports not working and they all reside on the 6CO expansion card in CAB1. I'll have to get pricing on another one. If you have my cell number can you call me today? Thanks man.

Sometimes you just have to do it yourself. I pulled the system apart and sure enough the CO expansion care connector cable was loose. I also built a separate data base with ONLY what was needed. It's been 3 weeks now and NO problems with the phone system. The Flash Voicemail however is a different story. I am trying to get approval for ProComm+ and a new laptop so I go in an rebuild it from scratch. Currently the dial by name is flaky, you might what John and get Mary. The zero out feature doesn't work at all.

Sounded like a connection to me. So the replacing the cabinets fixed the original problem? Sounds familiar. As to the Flash Voicemail, see my other post.

I need to know what type of cable to use to "locally" program the Emerald and the Flash Voice mail. The Tadiran tech that last visited said the Emerald was a straight cable but he didn't know about the Flash. The Flash manual says null modem. Can anyone confirm? Thanks

The tech was correct. One straight one null.

Coral Tech,

Are you sure? I just move the same cable over switch programs and it works.

Hmm, I always remember having to pull off my null modem connector when I switch. Could be I am mistaken since we rarely work on these (no new installs) anymore.

The only time you need a null modem cable should be for the modem to the voicemail.

According to the documentation (which I still say is written in Israeli) the Flash is null modem and the KSU is straight. I'll just be sure I have both with me. Do all of you use PROCOMM+ for both systems? Thank you!

LADAY, I use a straight through for both the system and the flash voicemail. I use Hyperterminal for programming the flash, I use an old version of procomm that I downloaded of the internet for the HDD Voicemail.

RMP for the system, Procomm for the flash.