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Sorry for the slow update, but the way this problem has gone I wanted to make sure. The problem appears to have been in the board. We replaced the IPC and have not had anymore lockups. Did find the customer had created several loops in the CCR tree, but they don't appear to have been the problem.
Never blame on malice, what can be adequately attributed to STUPIDITY!!
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Joined: Jul 2006
Posts: 728
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Was this a UCMC or WICMC? If there was a loop in the CCR menu I could see where that would cause an issue. Tadiran does say not to have a CCR menu loop to itself to repeat.
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Joined: Dec 2002
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WiCMC, Tomas said it was a loop, however, when the port locked up, both the IPX and the WiCMC showed the ports idle and ready to use. The loops where in some old programming that had been missed in the many changes the customer asked for in the CCR tree. We had unfortunately given them access to the Admin Console. Not sure rather to let them in or not now.
Never blame on malice, what can be adequately attributed to STUPIDITY!!
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Joined: Jul 2006
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Joined: Jun 2004
Posts: 1,367
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So is Zac happy yet? Tadiran is a tank, I wish they built there VM the same way, the cmc was solid, icmc almost as good, but the Wicmc seems to be iffy. Grant it, it is a good Voicemail, but compared to TADIRAN it just doesn't feel the same. Just my $0.02.
I am NOT a Tadiran certified tech, and I don't know all the ins and outs, but I can get by. Our certified techs take care of all the neat stuff. I focus my endevors on other systems.
It was Kinda neat to see a customer rant only to have "their" tech respond. I love this board!
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Joined: May 2003
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My 2 cents. If customer is going to program:
install and set up system to thier satisfaction, collect money, then change PW to one of thier choosing. Tell them to back up before every change.
If they screw it up, they did it. Put in bk and go.
If they dont have one put in mine and then update, at a charge of course, unless they are a REAL good customer.
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Joined: Dec 2002
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We replaced the board, which has cured the problem, and have restricted admin to us for the first month. After that...
Zac seems to be happy, for now...
Never blame on malice, what can be adequately attributed to STUPIDITY!!
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Thanks for the update, Ralph. Good to hear. I know you like Arkansas, but Sam sure would like to see ya !
Have a good weekend.
Ken
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