atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems Tadiran VoIP System- General Help/Training Info?

You seem to be pretty upset at your vendor. Tadiran systems are pretty stable when installed by technicians that are properly trained. Coral Tech knows the benefit of having good solid certified techs. These systems are very good. I've been installing these since 96 and can tell you I wouldnt really want to work on anything else. I've just accepted a job as an IT/Telecom Specialist. I wish there was a Tadiran here and the 28 other sites I will be administering. By the way, all are connected with VOIP and centralized vmail.

Tadiran does supply a comfort letter to customers as requested.
The purpose of this committment is to provide service to the customer should the authorized dealer not fulfill the obligations .

The key word here is "Authorized Dealer "
you didnt say If you contracted with an authorized dealer.

I would escalate your dissatisfaction to a high level @ Tadiran and request not only a comfort letter but a ressolution to your complaints.

If I were in your position I start top down .


Good luck.

Well, Regional Sales Manager is as high as I have gotten so far.
It doesn't sound too good- although the dealers have made comments that seems Tadiran has been getting onto them about some things- Tadiran hasn't made much of a move to say "Tell you what- we'll fix the system and send someone else to get you up and running".

I don't know if they are Authorized or not... is there some sort of database that shows authorized Tadiran dealers?

Ask the Tadiran regional sales manager.

Zach,

I'm one of the certified technicians working for the authorized dealer who sold you that $40k "piece of crap". I'll start by apologizing for the week I've spent trying to sort out this problem on the Voicemail.

Fellow Techs, 3 of the 4 ports on a WiCMC that has been running fine for over a year locked up a couple of times over the last month, then went totally crazy last Friday. I am working with TadiranAmerica to resolve the problem. They see nothing wrong in the IPX, Activoice thought they saw programming errors, but their fixes didn't work.

Zach, The ports you are resetting are the voicemail ports, that's why the voicemail is not working. I have not heard anything about faxes ringing phones. I'm right across the alley, please let me know and I'll fix it for you. Along with the voicemail, as soon as we figure out what's locking up the ports.

And, I personally think I&M for you would be a great idea. An educated customer contact can ease communictions both ways in resolving problems. That is of course if you can survive the owner, you are our 8 contact over there in the last 3 years I've been maintaining you as a customer.

Zach,
After the post above from Mr. Taylor ,I appears
that action is being taken in your behalf by the vendor and Tadiran to resolve the real issue that is the voicemail.

As far as the phones installed someone within your company made a purchasing decision ,probably based on $$
and you should ask them why you have the phones
that you do.

I would think you should give all
involved some time to resolve your issues.

Mr. Taylor
Thank you for your response ,and the other side of this situation.

Rea,

You might try using the HUT=D field in the system setup/integration and in the Coral turn on in SFE Disconnect=D. I have seen this before on the older OS2 systems when the APDL wigged out for whatever reason.

Good response and glad to see a voice of reason.

Disconnect in SFE is set to D. I believe HUT is also, one of the first things Tomas had me check. I will double check this morning when I get on site.

Well, I'm glad this is working out for everyone. I have had supper with Ralph when he was in KC a while back. Give him the time and resources and he will get you taken care of.

Just remember the infamous Cisco computer reply when they don't work --- especially when it is their VoIP ---- "It's just a software glitch". :rofl:

See, Isn't this a great place?

The WICMC seems to have that issue with ports not answering. I've seen it more than once. There never seems to be a solid reason from tech support on why this is happening.