atcomsystems.ca/forum Forums Other TDM Phone Systems Iwatsu Telephones & Systems Cant take a second call on adix/did

I have a customer who lost all their programming today. They have a t1 circut with did's. the problem I'm having is they cant take a second call at the reception desk. She has no call fwd'ing. First call comes in ok, the second call gets a busy signal ? There is three float keys on her phone. any help would be great, I'm a toshiba guy and not the best at adix's. this is a cpu16m rpc5 processor card.
Thanks, Dave.

Do you get the same behavior if you direct the DID to a group? If so, you need to call the telephone service provider and report that you are not receiving multiple paths on your DIDs. The phone system does not control that; the telco does.

Phones that are call forwarded can receive a call on their did, then a second call to the same did will go to their mailbox, so I dont think its a multiple path issue. The reception phone has no call forwarding so the second call gets a busy signal. They only have one phone ring on incoming calls, so can I put only one phone in a group, then would a second call camp on to that group?

It sounds like in order to test the group ring, you would have to create a test group. Having multiple stations in one group lets you test a second call in to the DID. If the second phone in the group can answer while the first call is still busy on the DID, then it's not a DID issue.

Check Fixed Call Fwd [10.73.01] for the receptionist station and make sure that it's set to "NA" not "B/NA."

I think (10.73.01) is set for b/na, I set all the phones for that but didnt set a destination for the reception phone, I will go try those two things today, thank you for the info.

Take a look at 10.43 Off Hook Signalling for the receptionist and set it to active if it isn't already. There are a bunch of settings in Class 10 that do wacky things if done in certain ways. This one is quite a poser.

I went on site today, set up a hunt group and was able to get two calls at the same time, so I dont think its a multiple path issue, class 10-43 is set for "yes" on all phones. But I need to start from scratch on incoming calls to main did. After talking to customer, she said before losing programming two phones would ring at the same time on the main did, reception phone and copyroom phone, I did not originally install this adix, got this customer from a company that went out of business. So my question is, how do I make a did ring two phones at the same time, they know what a call coverage button is and say it wasnt call coverage, the copyroom phone would ring like reception and they would just lift the handset to answer. Thanks in advance for any help.
Dave

Ok, cancel my last. I just talked to the girl who actually works in the copy room and she uses a call coverage key to pick up. So im back to problem one, I cant take a second call to reception phone, 10-43 is set to yes, 10-16(call forwarding) is no, 10-73-01,02 are both na, 10-78 is blank. There is direct line apperance on the dss console. when I ring the did to a hunt group I can take a second call, when I ring the did to the reception phone, second caller gets a busy.
Thanks, Dave

What software version is the ADIX running?

If you have unused analog trunk ports, or an analog trunk port that is programmed to ring the way you need it to ring, use that trunk access number as your DID destination instead of an extension number. Assign an access number if you have to. That will make both phones ring on incoming DID calls to that number and should allow calls to back up.

Its a cpu16m card using rpc5u software. The system only has 24 lines assigned, which would be the t1 card. The system size is set to "2" when I look at the pc programmer. So would I have to increase the system size for more lines, or just assign 8 new lines in system config, and if I do, do I need a physical analog trunk card in the system for this to work, or can I just program line ports 25-32 to be analog trunk lines and ring the did to the access code for line 25(8925). Then have line 25 ring to the reception phone ?, thanks in advance for your help.

If all you have is a T1 with DID numbers, what do you have set for a default ring, that is, what happens to a call into the company's main number, or a call that doesn't match your routing? You can program individual T1 trunks the same way you can program individual analog trunks.

If incoming calls come in on channel 1, then hunt up, program the trunk associated with channel 24 to ring the attendant and the copy room in Class 11.32, and assign an access code for the trunk on channel 24, then set that as the DID destination you want to go to the attendant and copy room. Both phones will be ringing phones, so nobody has to push a button to answer an incoming call and calls should camp-on to the busy attendant.

I'll give that a try, thank you

Ok, so I'm on site right now, rang a did to line 24's access code. Rang phones for line 24 in 11-32, I'm getting a busy signal even on the first call when both phones are idle. If I set the lines for attendant intercept(11-#26) the line rings in as a intercept to port 001. and I can get two calls, But I would think the line would ring in normally, not as a intercept call. I have to be missing something small to make the line not follow class 11-32. This system did have a bad battery and lost everything. Multiple calls would ring into port 001(ext-220) before power fail.
The lines are programmed as co type 2, 2-way DID.
Thanks, Dave.

Give this a try: Make the attendant AND the Copy Room phone attendants, name both in the True Attendant position in Class 4 and set the DID destination to Zero.(This is assuming you have Class 7 feature codes correctly programmed.)

That worked like a champ, Got it fixed the day they realized they could only take one call at a time. Thank you for the helping me with this one, I have one more question, they cant fax to one IRS office in Ca. on a analog fax through the T1, which is on a VOIP circut, I can fax fine using a dedicated copper line from the same machine. I think this is more of a provider/routing issue and have called them to get involved also, I'm just curious what you think.
Thanks again, Dave.

Fax and VoIP are not good bedfellows. 'Nuff said.

Yea I know, usually its the credit card machines that fail on VOIP's for me, The provider is looking at the routing since its only 1 toll-free number in Fresno that is failing. But thanks again for all the help with the ringing issue.
Dave.