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I am installing a vpn with spa3102; however i only get one way audio from remote site.
ap
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Joined: Dec 2004
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Hi, ap. Just a couple of things.... What system? What cardage? What phone? More input, please. ......and welcome to the BB.
Ken ---------
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system is an ecs 5.1 with mbu 1.19.
ap
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Sorry, you will need to either contact a Mod of this forum or wait till someone with that level of assistance comes by.
Good luck.
Ken ---------
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How is the audio if the SPA is installed local to the ECS?
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yes the spa3102 workes local on the ecs audio 2 way
ap
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Joined: Aug 2006
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Moderator-Iwatsu
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Moderator-Iwatsu
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Does your remote site have the same software versions as your main site, especially for the MBU?
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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no the remote site has a vpn router a spa 3102 and a single line phone. The vpn is up but only audio from remote to the home site. No audio for home can be heard at remote.
ap
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Joined: Aug 2006
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Moderator-Iwatsu
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Moderator-Iwatsu
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Have you opened any ports on the remote router?
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Oct 2004
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Check in 01.08 for the logical port and check settings for VPN. Confirm both site have the TCP/UDP ports opened.
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Joined: Oct 2004
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Also confirm you have the license installed in the ECS
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You may want to also upgrade MBU version to 1.20 (shouldn't be a factor, but can't hurt)
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yes all license are installed and voip is set for vpn I am still getting one way audio on the sip and voip phone from remote site ports 50002 open on remote for ip of voip phone
ap
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Joined: Oct 2004
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What internet provider is at both sites, and router make/models. Are you following an engineering doc on the 3102 install?
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att on remote charter at home netgeat prosafe vpn firewall (FVS114)on both sides
ap
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yes EBA-2008-12 set up spa3102 for sip slt and ecs for sip station
ap
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Try taking a look at UDP ports and be remembered they are always happen in pairs. Say ports 5060 & 5061 or 5080 & 5081
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Do you have an IP phone to try?
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Set port forwarding UDP 50002 to the IP address of the phone in the router
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