1-way audio on PRI|Sundance Business VOIP Telephone Help

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1-way audio on PRI #466010 10/10/09 11:42 AM
Joined: Jan 2007 Posts: 1,217 Los Angeles 94astro OP Member
OP 94astro Member Joined: Jan 2007 Posts: 1,217 Los Angeles	cs100 Got dispatched to a customer who is having that problem. Basically, they answer the phone and the person on the other end cannot hear them but they can hear the caller. This started happening a few months ago and has been slowly getting worse. It has happened on multiple phones and only happens when answering an incoming call. I didn't do much, just power-cycled the system. Gave them a log to fill out of date/time, line, extension so we have info on this when we call the provider. Any ideas on what could be causing this? Aaron

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Re: 1-way audio on PRI #466011 10/10/09 01:00 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Software bug. John Corrigan New Phone Systems and Service

Re: 1-way audio on PRI #466012 10/10/09 01:00 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Software bug. John Corrigan New Phone Systems and Service

Re: 1-way audio on PRI #466013 10/10/09 01:46 PM
Joined: Jan 2007 Posts: 1,217 Los Angeles 94astro OP Member
OP 94astro Member Joined: Jan 2007 Posts: 1,217 Los Angeles	Thanks, I'll look into that. Thanks, I'll look into that. Aaron

Re: 1-way audio on PRI #466014 10/12/09 08:38 AM
Joined: Jan 2006 Posts: 212 Sebring, Florida cosmo57 Member
cosmo57 Member Joined: Jan 2006 Posts: 212 Sebring, Florida	Had the same problem with a few CS 100's that are ESI Linked. Software Issue, we updated to the latest software and it fixed it. I think it was 12.5.04.00. A lots of times when you update to the new software, you find other problems that you did not have before. So be careful to read all the release notes first. Cosmo Rick "Cosmo" Mercure Tri Star Telecom Sebring, FL http://www.tristartelecom.net

Re: 1-way audio on PRI #466015 10/12/09 04:13 PM
Joined: Jan 2007 Posts: 1,217 Los Angeles 94astro OP Member
OP 94astro Member Joined: Jan 2007 Posts: 1,217 Los Angeles	Thanks guys, one of our guys updated the software. Now we'll wait and see. Aaron

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