atcomsystems.ca/forum Forums General Request a Telephone Technician Need Avaya System for my Morristown NJ office

I am looking for a Vendor that can provide me with a quote to install and maintain a Avaya IP Office system for my Morristown NJ office. There would be approximately 20 IP phones and 4 Analog phones (modem, Fax, Conference Phones).

This system would replace an existing Nitsuko i384 PBX. Services would include installation training and some Cabling work.

Thank You

Did you buy a system yet? What realese of software are you going to Install? If all phones IP you would need to change all wiring to CAT5E. Give me a call!

201-5634368

BTW. Why would you need to use IP phones in the office?

I agree with Vad60. There is no need for a full IP system if all of your users are in house. You might want to think of other options. reason being pure VOIP systems don't have all the features that a digital system would have.

First of all if you have existing data network cabling, and data network your IP phones would be implemented on the data network(LAN) not on other wiring so you would not need to replace any wiring unless you need an IP phone where you do not have existing network cabling. The IP phones DO NOT need to have their own network cable, they can share one with your PC workstations without issue.

If you wish to use the hybrid capabilities of the IPO it can also provide digital phone ports exactly like your standard digital phones from any non-IP phone system as well as provide analog extentions in this same fashion. This would work on cat3 or higher cabling including network cables which are not in use for the data network.

Also, IPO is not a pure VOIP system, but a hybrid which can compete with any non-VOIP system, as well as VOIP systems as it is full featured on both sides of the coin.

I have installed, serviced, maintained, and remotely supported a total of over 100 IPO's, and have a bundle of references. In a full range from all digital systems, all analog systems, all IP, mixed IP/digital/analog systems, with remote workers, and multi-site SCN systems.

Aarenot,
Its only if client wants the same Network for Voice & Data. In this case if he doesn't have network switch with build in QoS he has to get one. So, this is not a simple thing to Install IP system in the existing office.

Vad60,
There is no need to have a seperate network for the IPO, period. The network switch probably has QOS already built in from my experience with the implementations I have done not as single switch has had to be replaced because they all had QOS, and QOS ability is not uncommon in switches for the past few years.

I realize that many people who are inexperienced with IPO, and with IP systems believe that you have to rewire your entire office because they have never done one, but it is simply not true, and you can read the manuals if you do not believe me. I do have the Avaya product authorizations to implement the IPO, as well as experience implementing the IPO, so I do know what I am talking about. I am suprised that you even thought rewiring was even a requirement. If you would like to learn more about the IPO check out Avaya university online they have some courses that can heklp you to gain some more knowledge about the IPO.

Aarenot,
Nobody said that you have to rewire entire place. I said that many customers would like to keep Voice and Data Networks separated not been depend on each other. Because Data Network goes down much often then Voice. In that case you have to consider extra expencies on new wiring.
And I beleive that you have experience and knowlege in IPO. So let stop argue about it.

vad60,
"If all phones IP you would need to change all wiring to CAT5E"

I must have misunderstood what you said which I quoted above.
Also, very few customers want to keep the voice, and data seperate when they have an IP network already they just put voice on it in almost all cases. Keeping them seperate almost never happens, and never in all the IPO systems I have had experience with have they been completely seperate.

Also, I am not arguing with you I am just trying to inform you. If you would like to learn about IPO, and IP systems feel free to ask and I will be more than happy to answer any of your questions. There is a great website which one of my friends operates that is the greatest IPoffice information location in all of the world wide web, check it out at IPOfficeinfo.com, it is better than Avayas resource options.

How long have you been installing the IP office?

I haven't much experienced with IP office only because befour Rel.4 guys were complaining about bugs in it. So I tried to avoid Avaya IP but I installed lots of BCMs and Mitel ICPs. Now I'm trying to do IP Office. Thanks for the tip on webside.

Many people who work, or comment on the IPO are not technicians, trained, certified, experienced, or even knowledgable, and therefore blamed much of the issues they had on the IPO. The reality was that they were leigh people, not technicians who were implementing systems as experiments not as experirienced technicians applying the technology in a knowledgable way. Some were just salesmen, or other brand or type system people who felt because of the GUI manager interface being so simple to navigate that they could just plug it in then hunt and peck their way through it with the keyboard, and a help file, or tech support.

I have not really had any serious issues which caused any mission critical functions to fail on any of the numerous implementations I have worked on. Nothing of the nature of say the Avaya Partner ACS R7 issue that caused the system to lose its programming in the event of a power failure, which by the way was fixed already for the ACS. Multiple sales to the same customers, multiple sites sold in phases for networked systems SCN's between sites, and letters of recomendation from my first, and my last IPO implement tell the story of the IPO being just fine in the right hands.

Thanks for all the replies.
Initially I was looking for IP phones in that office which I would have installed on a separate voice networks like Vad60 suggested. I personally do not like a converged voice data network but that is my opinion. However after doing more research I can see that for a small office the digital phones are fine and would plug right into my existing cabling without me rewireing the pannel for ethernet phones. I only have a single pair out of the car5e punched down, I was under the gun to get it working at the time.

Thankyou for the ipooficeinfo.com site. this is a great resource for us newbies trying to understand the IP office ins and outs.

I found a number of vendoes some of which contacted me through this site and I thank you all.

My plans are to go with an IP500 unit with digital phones and go from there. Eventually this unit would be networked to my NC office.