atcomsystems.ca/forum Forums General Request a Telephone Technician Merlin Legend Can't program main phone

I have a Merlin legend phone system that I just upgrade from a R2.0 to a R7.0 I want to put line 819 on the main phone 110 I can't get in to the ext I tryed on the mlx20L no good I tryed on the computer spm no good how do I do this what is wrong. There was a t-1 on it the programing is still there but no t-1 everything is good but that. HELP

B O B

Give us a cut and paste of your system setup, and your general trunk info.

I don't know the system setup it not the way I would set it up. they have pool 70 with 5# pool 870 with more # and another pool for the T-1 that is not in uses The ext is 110 and I can do any programing to it not from the 20L or from ext program. How do you want me to cut ans paste the system to you????

Thanks for all your help

Is 819 in one of those pools?

What TTT is asking, is for you to pull a print of the "system set up" and "gen trunk information".

If you dont know how, you might want to call in an experienced programmer.

I am A Experiebced programmer I just need help

Then download a print of the system set up and of the Gneral trunk information through SPM. Then cut and paste the info here.

----- Site: Alfa Quest Technologies. Captured: 10/21/2006 -----
GENERAL TRUNK INFORMATION


QCC QCC Extern
Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
801 1/ 1 No Remote 70 Yes Long 4 110
802 1/ 2 No Remote 70 Yes Long 4 110
803 1/ 3 No Remote 70 Yes Long 4 110
804 1/ 4 No Remote 70 Yes Long 4 110
805 2/ 1 No Remote 70 Yes Long 4 110
806 2/ 2 No Remote 70 Yes Long 4 110
807 2/ 3 No Remote 890 Yes Long 4
808 2/ 4 No Remote 890 Yes Long 4
809 3/ 1 No Remote Yes Long 4
810 3/ 2 No Remote 890 Yes Long 4
811 3/ 3 No Remote 890 Yes Long 4
812 3/ 4 No Remote Yes Long 4
813 4/ 1 No Remote Yes Long 4
814 4/ 2 No Remote Yes Long 4
815 4/ 3 No Remote Yes Long 4
816 4/ 4 No Remote Yes Long 4
817 5/ 1 No Remote Yes Long 101 4
818 5/ 2 No Remote Yes Long 4
819 5/ 3 No Remote Yes Long 4
820 5/ 4 No Remote Yes Long 4
821 6/ 1 No Remote Yes Long 4
822 6/ 2 No Remote Yes Long 4
823 6/ 3 No Remote Yes Long 4
824 6/ 4 No Remote Yes Long 4
825 7/ 1 No Remote Yes Long 4
826 7/ 2 No Remote Yes Long 4
827 7/ 3 No Remote Yes Long 4
828 7/ 4 No Remote Yes Long 4
829 7/ 5 No Remote Yes Long 4
830 7/ 6 No Remote Yes Long 4
831 7/ 7 No Remote Yes Long 4
68 7/ 8 No Remote Yes Long 4
833 8/ 1 No Remote Yes Long 4
834 8/ 2 No Remote Yes Long 4
835 8/ 3 No Remote Yes Long 4
836 8/ 4 No Remote Yes Long 4
837 10/ 1 No Remote 891 Yes Long 4
838 10/ 2 No Remote 891 Yes Long 4
839 10/ 3 No Remote 891 Yes Long 4
840 10/ 4 No Remote 891 Yes Long 4
841 10/ 5 No Remote 891 Yes Long 4
842 10/ 6 No Remote 891 Yes Long 4
843 10/ 7 No Remote 891 Yes Long 4
844 10/ 8 No Remote 891 Yes Long 4
845 10/ 9 No Remote 891 Yes Long 4
846 10/10 No Remote 891 Yes Long 4
847 10/11 No Remote 891 Yes Long 4
848 10/12 No Remote 891 Yes Long 4
849 10/13 No Remote 891 Yes Long 4
850 10/14 No Remote 891 Yes Long 4
851 10/15 No Remote 891 Yes Long 4
852 10/16 No Remote 891 Yes Long 4
853 10/17 No Remote 891 Yes Long 4
854 10/18 No Remote 891 Yes Long 4
855 10/19 No Remote 891 Yes Long 4
GENERAL TRUNK INFORMATION


856 10/20 No Remote 891 Yes Long 4
857 10/21 No Remote 891 Yes Long 4
858 10/22 No Remote 891 Yes Long 4
859 10/23 No Remote 891 Yes Long 4
860 10/24 No Remote 891 Yes Long 4
861 11/ 1 No Remote Yes Long 4
862 11/ 2 No Remote Yes Long 4
863 11/ 3 No Remote Yes Long 4
864 11/ 4 No Remote Yes Long 4
865 0/ 0 No Remote Yes Long 4
866 0/ 0 No Remote Yes Long 4
867 0/ 0 No Remote Yes Long 4
868 0/ 0 No Remote Yes Long 4
869 0/ 0 No Remote Yes Long 4
870 0/ 0 No Remote Yes Long 4
871 0/ 0 No Remote Yes Long 4
872 0/ 0 No Remote Yes Long 4
873 0/ 0 No Remote Yes Long 4
874 0/ 0 No Remote Yes Long 4
875 0/ 0 No Remote Yes Long 4
876 0/ 0 No Remote Yes Long 4
877 0/ 0 No Remote Yes Long 4
878 0/ 0 No Remote Yes Long 4
879 0/ 0 No Remote Yes Long 4
880 0/ 0 No Remote Yes Long 4


----------------------------------- ANNOTATION -----------------------------------

line 819 is not in any pool I want to but 819 on the main phone she wants 2 AA and both of them to go on the main phone pool 70 is on there and I want to but line 819 on there too. I tryed to program the phone and I can't get in. Let me know if you need more info

The Set Up page would tell us the order of modules in the system, and if 819 has been assigned to MOH or Loudspeaker Paging.

Also a print of 110 would tell you if all the buttons are occupied and not allowing the new line appearance.

A SYSTEM INFORMATION


A Current Date: 01/04/00
A Current Time: 14:00:12

A System : Mode AutoMaintBusy AutoBusyTie
A : Hybrid/PBX Disable Disable

A Language: SystemLang SMDR Printer
A English English English

A CTI Links :
A Direct Line Operators :
A Queued Call Operators : 110
A SysProg Port : 117 Password : craftr4

A Transfer : Type Audible OneTouch(Complete) ReturnTimer
A : Ring MusicOnHold Transfer(Auto) 4 rings

A VMS Transfer Return Interval : 4
A Paging System Lines : 68
A Music On Hold Line : 831
A Camp On Time : 90 sec
A Call Park Return Time : 90 sec
A Auto Callback Rings : 3
A Extension Status (ESS) : Group Call / CMS
A ESS Operators :

A SMDR: Min.CallTime CallReport Format UDP
A : 40 sec In/Out Basic In/Out

A Intercom Dial Tone : Inside
A Reminder Service Cancel : :

A Behind Switch Code : Drop Transfer Conference
A :

A Inter-digit Timers (seconds) : 5 24 24 10 10 10 10 5 5
A Recall Timer : 450 msec
A Second Dial-tone Timer : 0 msec
A Rotary Line Cut Through : Delay
A Unassigned Extension : 110

A Automatic Backup : Weekly - 02:00 Sunday

A T1/PRI/BRI Clock Synchronization:
A Primary Secondary Tertiary
A 10/1 Loop

A Slot # 0: CKE4 CPU
A Slot # 1: 408 GS/LS-MLX * Not Present *
A Slot # 2: 408 * Not Present *
A Slot # 3: 408 * Not Present *
A Slot # 4: 408 * Not Present *
A Slot # 5: 408 * Not Present *
A Slot # 6: 408 * Not Present *
A Slot # 7: 800 * Not Present *
A Slot # 8: 400 GS/LS/TTR * Not Present *
A Slot # 9: 012 * Not Present *
A Slot # 10: 100D * Not Present *
A Slot # 11: 408 GS/LS * Not Present *
A Slot # 12: Not Used
A Slot # 13: Not Used
A Slot # 14: Not Used
A Slot # 15: Not Used
A Slot # 16: Not Used
A Slot # 17: Not Used

Please continue this in the AVAYA/LUCENT forum.

Here is the link The reason I am requesting this is. This is the request an installer forum and it does not look like you are requesting service. It does look like you are asking for advise on the system. Thank you for understanding.

If this is not correct feel free to pm me and I will be more than happy to remove my post.