atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems IDS Port 99 question

How do I get into the system when TR/CON 99 does not work? If I can use direct connect to the system, what port do I connect to? We have VMS, Infostar, too.

Tran/Con 99 is used to transfer anoutside caller to the system modem.Which system do you have?An IDS 42 has a serial port located on the bottom of the cabinet,an Ids 84 has a RJ45 connector on the CPU board and the IDS 108/228/432/acpu hardwire unless you use the mdf.Default baud ion a direct serial connection is 9600,a 42 modem is 300 (used to be ,so darn slow!) and the rest are usually 1200 baud although I think the acpu can be faster.Need to know what you have.If tr/con 99 doesn't work,then maybe you have a feature called alternate dialling turned on.

It is a 228. I will check the feature you reference.

Can you tell me what the usual settings for ID Class, Truck Group and Hunt Group are?

There really aren't "usual" settings for trunk or hunt groups.Trunk groups are exactly that ,used to group usually a like bunch of trunks together.Maybe some trunks are for a specific outgoing ld carrier,inbound 800 numbers etc.Hunt groups are station groups,like the voicemail group which is 436 usually.Thus,whichever station in a station group is free,the system can route calls to it.I believe Executone uses a circular group.
ID class I wouldn't really worry about it.

If the TR/CON option does not work?
There is a feature in system options screen, that is called xfer to modem. It stops you from programing CO lines from being transfered to the modem. You could program a line for line type 250, which transfers you directly to system modem.

Goood Luck!!

On the 228 prior to 9.0.1 software, I believe you could only transfer to the modem using 9#.
Hope that helps,
John

I think that all the IDS systems have used Trans/Con 99 or 9# since they started making them.The Tran/Con 9# code dates back to the old analog systems and I think they just kept it in the s/w so us techs wouldn't get confused

Not to beat a VERY dead horse, but I just tested 228 version 7.00 software and trans/con 99 did not work.

John

John,
You are correct. I tried it last night on a 228 CPU with 8.0.0 and it did not work, but worked on a ACPU with 3.0 software. I guess it depended on the people who did the final coding of the sofware.
Hey, do you have the debug procedures for the ACPU?
JJ

[This message has been edited by JJ (edited December 12, 2002).]

It was the feature on screen G and using linetype 250 worked so that I could get in. As time has passed, I have gotten the entire system reprogrammed, located some used station cards and now know more about a 228 w/ACPU than I ever wanted to!

However, we never received a VMS VX2 manual and I cannot figure out how to activate the temporary greeting. I have tried the system admin box (5000) and 2nd system admin box (4000). Are the other boxes (4001, 4002, 4003, and 4004) the actual CO line mailboxes? Any idea where I can look up the manual ON-LINE? I can find plenty of places to order it on CD but none with download capabilites. Still looking.

Happy Holidays!

I will send you some helpful info documents to get you what you need, but a program manual will tell you alot more.

Good Luck!!

Ok...what is the finally resolution here...I just tried to get into a 228 remotely and trans 9# did not work either.. I can only assume that the 'transfer to modem' option is set to N in syst options... any other codes/ number combos?

lets go back to the trans/con 99 .

What is the First digit of Your Exts? Is it a 3? for example 3001,3002 etc. Then Trans/con 99 will work, IF it is allowed in the Option/M screen, might be on the 2nd page depending on your CPU.

IF the exts start with any other number than 3, then You need to look at the Y/B screen to see which number got swapped with the 3...for example,in my system My exts start with 9001,9002etc, so to transfer a call into the system modem it would be trans/con 39...

Hope this helps,

also, You can program a line type 251, so that only when the system is in the NITE mode it will call directly into the modem.

Nonameyet, I'll plan on getting the ext. numbering from the customer to see if what your saying is the case..if they deviated from the 3XXX default ext. numbering. As far as the 251, accessing programming on-site isn't working ...thus Im trying to get in remotely..helping rookie out with troubleshooting.. I was planning on setting that up if I could get in. When I did have the customer try to transf. me remotely they would get a busy before getting to the second 9 of 99 .. 'transfer 9 busy.. can you conclude from that that its disabled or alternate numbering?

Nonameyet, I'll plan on getting the ext. numbering from the customer to see if what your saying is the case..if they deviated from the 3XXX default ext. numbering. As far as the 251, accessing programming on-site isn't working ...thus Im trying to get in remotely..helping rookie out with troubleshooting.. I was planning on setting that up if I could get in. When I did have the customer try to transf. me remotely they would get a busy before getting to the second 9 of 99 .. 'transfer 9 busy.. can you conclude from that that its disabled or alternate numbering?

I stayed with the 3001, 3002 and so on sequence

Guys,If the person transferring you in is using an Operators terminal then instaed of transfer they must push the second transfer key.Some keyboards may have it labelled as IVIE.
Alternate dialling can also affect this as mentioned previously as well as the option screen.

I pulled the EVX card out, attempted to remote in locally thru both port 1 and 2 on the RS232 connections, using both ProComm 4.3 and hyperterminal, no success.

I than attached an external 56k modem to a PC and attempted to dial in and transfer myslf to ext 99 and 9# (used 3001, 3002, and so on for key assignments) from both the xfer key and the button representing the xfer in the LCD on a model 160 (non operator unit) but kept receiving the busy signal after the first 9 was entered. I even tried the 39 ext. theory just for kicks, even though I never modified any program settings, but no luck.

How can you tell if the ACPU is fauly or is there something else I should check?

Rookie,If you can't connect directly through a serial port then I would say your cable pinout is wrong or you've got bad I/O ports.Try this,setup a line id of 250 and directly call that line.See if you get modem tone.250 is a direct ring the line to the internal modem.This will at least prove whether or not the modem is working.
While Hyperterminal will connect it is definitely not recommended to use,it doesn't have the emulation needed.

If you can not transfer yourself in using Tr/Con 99. It is disabeled in the "M" screen. You cnstil get transfered in, but only from the Operator station on the system. Dial 0 from any phone to find out who is the operator and have that personanswer and dial Tr/Con 99. This should work. It sounds like your RS232 ports are bad and you will need to replace the ACPU.

Good Luck!!

I've got the serial cable to service panel hardwire, I have it laid out as follow:
MDF (port1) --------------- DB9
green/red --------------- 3 (brown)
blue/red -------------- 2 (black)
orange/red ---------------- 5 (orange)
yellow/blue -------------- 4 (red)

I also tried
MDF (port2) ---------------- DB9
green/yellow ------------- 3 (brown)
blue/yellow ----------- 2 (black)
slate/red ----------------- 5 (orange)
yellow/green ---------------- 4 (red)

I tried plugging into both com1 and com2 on the PC also and neither are affected. Is the MDF to DB9 correct?

JJ, I believe barster tried to have the user transfer him both from a M64 and a M160 but will try later in the am. Is there any other sure fire way to determine if the ACPU is bad.

Transfer to 99 or 9# still wants to get me to an ouside line as to the phone system modem which is set to yes (xfer to modem) on the "M" screen. Under the "B" screen I setup line 1 as type 250 and called the main #, it automatically did the handshake and kicked me into the IDS system so the modem is good.

Any other suggestions of things I can look at?

If you get outside dialtone when transferring to modem, it is because your system is configured for dial 9 trunk access in M screen. If this is the case, you can ONLY transfer a caller to modem via the Integrated Operator Terminal (if you have one) by using 2nd Trans + 99. If you don't have IOT, then remote access is via line type 250
Mike

With the IDS 108, how do I use this transfer 99 to work with Procomm after I've ask to be transfered via voice telephone??
Do I need to use a Desktop and make the call with the phone port? what do I do next with Procomm after I've bee tranfered. Is it possible to do with a Laptop with only a modem port?

If you are being transfered into the system, from an outside line with a POT and Procomm is up and running in Modem Command Mode (with the correct port settings), you can use standard AT commands to start the session when you hear the IDS modem answer. ATX3D will cause the modem in your PC to go off hook and start the recognition sequence. Yes you can use just your laptop with only a modem - timing is everything.

Thanks Cos for that info. that worked!
On the Medley Executone 64, does it have a modem port for remote programming? and is it similar to the IDS 108?

The only thing the Medley and the IDS platform have in common are the M series phones.

That is partially true...You can do System programing on the Medley from the Serial port or via the built in Modem IF it has 7.0 or greater Software installed.

It's faster and easier to program a medley through a phone. Using a pc to program it is like killing a mosquito by dropping a house on it.

as mforrence said the dial 9 access to trunks is call alternate dail if that is set to yes you can not use tr/con from a standard phone.

as mforrence said the dial 9 access to trunks is call alternate dail if that is set to yes you can not use tr/con from a standard phone.