|
|
Joined: Dec 2006
Posts: 16
Member
|
OP
Member
Joined: Dec 2006
Posts: 16 |
My system says Driver not loaded. then goes into Demo mode.
Any ideas?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2005
Posts: 15,379 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,379 Likes: 13 |
Most voice mail systems that are PC based require a software dongle (a device that resembles a gender changer) to be attached to the parallel port of the PC. Voice mail programs might run without it, as you have indicated, in the demo mode. You might want to check and see if it's there and securely connected. Usually, the software won't load all of the necessary components (drivers) until it detects the presence of the dongle.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
I checjed the Dongle and it looks like it is securely installed.
I have a different building with the same System. Can I sitch out the Dongle to see if it fixes the problem or those it have to match the softwares Serial number?
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
Wow!!! My spelling was horrible on that last post. So let me try again!
I checked the Dongle and it looks like it is securely installed.
I have a different building with the same System. Can I sWitch out the Dongle to see if it fixes the problem or does it have to match the software's Serial number?
|
|
|
|
|
Joined: Jan 2005
Posts: 15,379 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,379 Likes: 13 |
They usually aren't serial-number specific. They software just wants to see the dongle present. You might lose voice mail at the other site if the power fails while the dongle is missing since the drivers won't reload.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
Yes it is and I appreciate your reply! Of course our COmdial Tech has no idea what the problem is so I am terying to figure it out on my own.
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
I really do know how to spell, I just get to typing to fast for my own good!!!!
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
Ok somehow I am not getting the Driver not loaded error instead I am getting "Unknown Firmware revision or EEROM error"
Any ideas?
|
|
|
|
|
Joined: Aug 2004
Posts: 9,159 Likes: 17
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,159 Likes: 17 |
Is it a 300h error code? If so you probably have a bad IVPC board or the PC is not recognizing the board.
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
Yes it is a Port 300H error
|
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Have you changed out the hard drive yet? Did you change out any other hardware, or make any changes in the BIOS? Did you make any changes to jumpers on the voice board(s)?
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
No havent changed anything out at all. All I have tried is a different dongle from a different voicemail system at another location.
I Cant find my floppies for the Software. I was going to try to reload the software.
|
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
I would start with reloading the software on a good drive before judging whether or not the dongle and/or voice board(s) are bad. Do you know what version of 8.2 you were/are running? Alt-F4 from the main banner screen should tell you.
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
I have been looking for my software but can not find it anywhere. This system has been here since before istarted working here.
It is 8.2
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
Actually that particular software is Key Voice Small Office Lite.
We have Key Voice Corporate Office at the other site. they are both 8.2
|
|
|
|
|
Joined: Aug 2004
Posts: 9,159 Likes: 17
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,159 Likes: 17 |
300H has always been a bad IVPC board for me.
|
|
|
|
|
Joined: Dec 2006
Posts: 16
Member
|
|
OP
Member
Joined: Dec 2006
Posts: 16 |
Are the boards available anywhere?
|
|
|
|
|
Joined: Nov 2004
Posts: 368
Member
|
|
Member
Joined: Nov 2004
Posts: 368 |
From the c:vm type rhetdrv then enter. This should man.load your voice card. It sounds like a bad ivpc ,that is the most common faliure the ivpc has.
|
|
|
|
|
Joined: May 2005
Posts: 951
Member
|
|
Member
Joined: May 2005
Posts: 951 |
Yes the ivpc are available. If you can not find it let me know and I have some.
Jim
SST Communications
Lindenhurst, NY
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
|
|
|
|
Forums84
Topics94,299
Posts638,872
Members49,770
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
126
guests, and
298
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
![[Linked Image]](https://sundance-communications.com/forum/images/559.jpg)