Key Voice Corporate Office V8.2|Sundance Business VOIP Telephone Help

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Key Voice Corporate Office V8.2 #257249 12/13/06 07:30 AM
Joined: Dec 2006 Posts: 16 Jacksonville, Fl Rolo OP Member
OP Rolo Member Joined: Dec 2006 Posts: 16 Jacksonville, Fl	My system says Driver not loaded. then goes into Demo mode. Any ideas?

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Re: Key Voice Corporate Office V8.2 #257250 12/13/06 07:49 AM
Joined: Jan 2005 Posts: 15,379 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,379 Likes: 13 Fayetteville, NC	Most voice mail systems that are PC based require a software dongle (a device that resembles a gender changer) to be attached to the parallel port of the PC. Voice mail programs might run without it, as you have indicated, in the demo mode. You might want to check and see if it's there and securely connected. Usually, the software won't load all of the necessary components (drivers) until it detects the presence of the dongle. Ed Vaughn, MBSWWYPBX

Re: Key Voice Corporate Office V8.2 #257251 12/13/06 08:26 AM
Joined: Dec 2006 Posts: 16 Jacksonville, Fl Rolo OP Member
OP Rolo Member Joined: Dec 2006 Posts: 16 Jacksonville, Fl	I checjed the Dongle and it looks like it is securely installed. I have a different building with the same System. Can I sitch out the Dongle to see if it fixes the problem or those it have to match the softwares Serial number?

Re: Key Voice Corporate Office V8.2 #257252 12/13/06 08:28 AM
Joined: Dec 2006 Posts: 16 Jacksonville, Fl Rolo OP Member
OP Rolo Member Joined: Dec 2006 Posts: 16 Jacksonville, Fl	Wow!!! My spelling was horrible on that last post. So let me try again! I checked the Dongle and it looks like it is securely installed. I have a different building with the same System. Can I sWitch out the Dongle to see if it fixes the problem or does it have to match the software's Serial number?

Re: Key Voice Corporate Office V8.2 #257253 12/13/06 08:37 AM
Joined: Jan 2005 Posts: 15,379 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,379 Likes: 13 Fayetteville, NC	They usually aren't serial-number specific. They software just wants to see the dongle present. You might lose voice mail at the other site if the power fails while the dongle is missing since the drivers won't reload. Ed Vaughn, MBSWWYPBX

Re: Key Voice Corporate Office V8.2 #257254 12/13/06 02:34 PM
Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA	Is this the same voicemail that you referred to in this thread: https://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/16/t/000588.html ??? If so, my guess is it's probably related to the hard drive problem.

Re: Key Voice Corporate Office V8.2 #257255 12/14/06 12:45 AM
Joined: Dec 2006 Posts: 16 Jacksonville, Fl Rolo OP Member
OP Rolo Member Joined: Dec 2006 Posts: 16 Jacksonville, Fl	Yes it is and I appreciate your reply! Of course our COmdial Tech has no idea what the problem is so I am terying to figure it out on my own.

Re: Key Voice Corporate Office V8.2 #257256 12/14/06 12:47 AM
Joined: Dec 2006 Posts: 16 Jacksonville, Fl Rolo OP Member
OP Rolo Member Joined: Dec 2006 Posts: 16 Jacksonville, Fl	I really do know how to spell, I just get to typing to fast for my own good!!!!

Re: Key Voice Corporate Office V8.2 #257257 12/15/06 08:30 AM
Joined: Dec 2006 Posts: 16 Jacksonville, Fl Rolo OP Member
OP Rolo Member Joined: Dec 2006 Posts: 16 Jacksonville, Fl	Ok somehow I am not getting the Driver not loaded error instead I am getting "Unknown Firmware revision or EEROM error" Any ideas?

Re: Key Voice Corporate Office V8.2 #257258 12/15/06 09:02 AM
Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS	Is it a 300h error code? If so you probably have a bad IVPC board or the PC is not recognizing the board.

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