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Joined: Dec 2001
Posts: 15
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OP
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Joined: Dec 2001
Posts: 15 |
Well I assigned stations 34,35,36,37 to a call group. I assigned the main line and the roll over to the group. I assigned them as auto attendant.
Yet when you call the main number the VMS does not pick up .
I am at a loss .
T.R.
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Joined: Mar 2001
Posts: 320
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Posts: 320 |
what happens when you call the assigned calling group?
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Also what happens when you call ext 34 ?
Just for giggles take the Auto Attendant assignments off the four ports and just leave them and only them in the CDG group.And give them Immediate ring. Do you need a manual for that animal and the VMS
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Dec 2001
Posts: 15
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OP
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Joined: Dec 2001
Posts: 15 |
If I call Ext 34 I get the VMS If I call any of the exts in the group I get VMS.
I will take auto attendant off the group in the morning. I will be there around 10am EST.
Yes I could use a manual.
For some reason I do not think I have the line programed to ring to the group. When I go to Calling Groups in the program all the exts have green lights as do the 2 lines assigned to them. But something is not correct.
Perhaps I could call you tomorrow ??
T.R.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Also make sure that you have those ext. assigned to ring direct or delayed. You can call but I won't be in the office until about 2:00 mountain time.
dtmf
Russ runs a local service and private tech center. [/url]
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Joined: Dec 2001
Posts: 15
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OP
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Joined: Dec 2001
Posts: 15 |
I am sure that is the problem . The problem I have is I can not find how to set up those exts to ring direct. The only ring assinments I can find assins delayed or immeadate ring to the lines themselves or if you are at an individual phone. These exts do not exist except for the voice mail .
T.R.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
All you have to do is assign the ext's to the DGC group and it should work.
What release do you have, maybe there is a conflict that we are not seeing because it should be working.
Also your programming may be corrupted so give this a shot.
1. Slide the T/P to P
2. Press Conferance twice
3. Press System then Restart
4. Slide the T/P to T
[This message has been edited by dtmf (edited December 21, 2001).]
Russ runs a local service and private tech center. [/url]
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Joined: Dec 2001
Posts: 15
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OP
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Joined: Dec 2001
Posts: 15 |
Ok I will try it this weekend.
This thing is driving me crazy.
Does it make a differance that the system is set up as a square and not pooled.
T.R.
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Joined: Mar 2001
Posts: 7,350
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
No that doesn't make any diff.
Russ runs a local service and private tech center. [/url]
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