atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Call Forwarding for NEC Dterm 80

Hi, we have an NEC Dterm 80. Does anyone know how to program all 4 lines for call forwarding to a cell phone after hours?

May, this is going to depend on the phone SYSTEM type, not the phone type. What kind of a phone system do you have? You may find that the easiest solution is to use the *72 forwarding feature provided by your telephone company on the lines themselves.

hmm.. let me see if I can try to find that information out. Thank you!

OK, i just found out we have an NEC Elite IPK system.

May, You can Use Off-site Call Fwd on the IPK System, but you won't be able to do all 4 Line's. Does the System have a Voice Mail Card?

If you want to forward all calls to another phone number after hours the simple way is to have your dial tone provider add call forward to the main listed number and set and cancel call forward as needed. This will actually break the hunt when call forward is set from the main listed number so that you do not have to forward each individual line.

If you want the phone system to handle call forwarding, you will need to know how to access programming. What I would do it DIT all the lines to a CAR key at night. Then the CAR key can be forwarded and the destination changed as needed.

I'm not sure if there is a voicemail card. I want to say yes, but maybe this will help:

I know we have 4 lines. We only give customers 1 of the phone number (the main line). When customer's call that number, if the 1st line doesn't pick up, it rolls to the other 4 numbers until it is picked up. If, by the 4 line, the call still is not answered, it goes to voicemail.

I'm not sure if that means we have a voicemail card or not. I'm sorry, I'm a little bit ignorant in this. I really appreciate everyone's help. THANK YOU!!!

hmm. I think the phone provider call forwarding feature is the simplest way to go about forwarding all calls another number.

Is there a way to forward calls when transferring a customer to an extension that does not pick up?

May,
Unless you have the manuals and are able to access system programming, you have 2 choices here.

Contact a professional to work with you or have call forwarding added to the main line. Your dial tone provider can help you with that. When you forward the main line, calls will no longer roll through the 4 lines but all calls will forward to the destination. With the possible exception of more than one call coming in at the exact same time.

Yes, from the Phone you transfer to Press Speaker,Dial 41 + 9 + Number, Press Speaker. To Cancel, Press Speaker Dial 42, Speaker.Remember, In order for the phone to Transfer Out, It will use one of the Other Line's. So it will Tie Up two Line's at a time.

Rickman's suggestion will work as long as the access codes haven't been changed. We change many of ours to prevent accidental changes.

Thanks, rickman. I've tried your suggestion and it works fine!

:thumb:

Thanks for that suggestion Rickman, I feel like it will work for our situation too, but I can't figure out which phone to put the code in at!

We have 12 digital phones, all on the NEC Elite IPK system. We have 5 lines, with one being our main telephone number that we advertise. We recently relocated and combined with our other office and because of billing issues with Nuvox, were forced to keep their telephone numbers separate. But when the technician came to hook the phones up, he worked it where we could transfer calls back and forth with the "new office". They have two digital phones as well as two lines and two extensions.

Since the main office is going on an offsite meeting, I'd like for our calls to be forwarded to the "new" office. All the codes I find are accepted by the system, but none of them actually forward the call over. Any chance you could point me in the right direction?

Why not use Nuvox call forwarding. You should be able to log onto their portal, setup your account and call forward using the internet.

We can, just trying to avoid the $7.00 a month charge if possible. Thanks for the suggestion though!

Contact your Nuvox agent, there might not be a monthly charge if you use their portal to set call forwarding, can't hurt to ask.

Dans is Right, also if you use off site call forward from your System it will not disable your rotary line group. you'll only be able to fwd two line,s. if the other office only has two,The Customer will get open Ring. You might want to consider getting Voice Mail on Your System.

There are several ways to re-route calls to your main phone number.

One way, and by far the easiest, is to have the 'call forward variable' feature added to your main line by your dial tone provider. Then you can forward all calls by accessing the main line; dialing the activation feature code; and dialing the destination phone number.

The NEC Elite IPK system does support automatic trunk to trunk transfer; however that will require some programming best done by an experienced NEC technician.

Or all trunks could be DIT'd to a virtual [CAR] key and then set call forwarding for that CAR key to the destination telephone number.