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I am trying to use SAT v4.5 to connect to an Elite 48 with firmware version 6.00. Each time I try to connect, it fails with a timeout message. I suspect the problem could be with the serial cable. I have seen a reference in the documentation that indicates it could be necessary to have a MIFM board installed in order to program via a PC. I am fairly sure that I have the baud rate, etc. set correctly. Any reference to the serial cable pinout would be greatly appreciated.

Thanks!
-marc

Your SAT version must be the same or higher than the CPU you are trying to program. Yes, a MIFM card is needed to do PC programming. I really only use the SAT for backups. It is much easier to program the system via phone.

Thanks for the reply.

I will have access to a MIFM board in a few days. Will an older version of SAT not work at all with a newer version of firmware? Or will the new features just not be available through an older version of SAT? It seems that the memory locations for various features do not change from version to version, rather new features seem to result in the definition of new memory locations. Does SAT actually read the firmware version number and not connect if the firmware version is newer than the SAT version?

Thanks!

Please don't make me repeat myself.
Your SAT version must be the same or higher than the CPU you are trying to program.

yes. the sat will check the version and refuse to connect to the system.

baud is 38.4kbs
8/n/1

cable is a straight cable (NOT A NULL MODEM)

I now have access to a MIFM board which fails to connect as I was advised in previous posts.

Thanks for your time.

the mifm also has to be programmed in 7-1 for it to work

also mifm board must be in the isa slot. i believe that is the 1st slot to the left.

[This message has been edited by chrislebeck (edited May 01, 2004).]

I have a Nec Electra Professional Level II and yesterday I get SAT software but appears to be for the Electra Elite IPK.

I have installed it this morning and when connecting to the kts with the adecuate communications parameters it shows "This program does not support this KTS version (SP75502) when running in IPK mode" and then disconnects form the KTS.

I have try in "<=S7000", ">=S8000" and "IPK" modes but the message is the same.


Does this mean that is not compatible?

Wich is the correct software for this KTS?

Regards

i've never tried it but i'm pretty sure that the ipk sat isn't compatable with the level 2

Hi Chris. Well, I'm on the road again. I get the correct software for the Nec Electra Professional Level II. Is the EPL06.00, in the manual appears as EPSP.

I sucesfull installed it and conect to the KTS at 4800 baud.

First of nothing, I did a complete download of all the memory blocks of the KTS, and then take a look around some configs I have made before with the terminal.

This was for the plan to add a voicemail to the kts but first back-up all the settings if someting gets wrong.

Finally, I have the VoiceMail card purchased. is the VMS F(4)-20. Before installing the card I was curious about how to tell the kts that the vm card is in. without instaling the card, when choosing the System Configuration --> Interface Slots in the EPSP and choosing a 'not assigned' slot, in the listed options do not appears the VMS F(4)-20 card. Why?

How I need to select the voicemail card?
The system has voicemail capacity, because in other menus have the options to configure some items like disconnect time, etc.

Another question. The card is intended to be installed in a "hot" way, I mean, with the system running but the new card ned to be in the off position before plug. this is ok?

thanks.

Greetz to all the forum

it's been a while since i've done an ad-8.....


i'm thinking you need to assign the card as a esi8 in 7-1

those new ports need to be set up as vm ports in 7-2

ext numbers need to be assigned in 4-10 for those ports

the pilot number to the vm should be set as the master in 4-14

you'll need to setup a hunt group for those ports in 4-15

certain features need to be allowed in class of service for the phones (ie live record) in 1-8-08

=======================================

then you'll need cosessions to do any programming on the vm itself

Ok, so this means that the card not necessarily needs to be indicated as the available options in the list, and can function properly?

I have searching the net for a clue that tell me if this card is compatible.

In ebay the card is anounced as:

"Manufacturer NEC
Model VMS-F(4)-20
Stock 792010
Description:
Full Digital Integration The ElectraMail AD8 is digitally linked inside your NEC Electra Professional Level II and IIA. This customized digital integration ensures accurate message-taking, reliable message lights and message delivery. It also means the ElectraMail AD8 is easy to install and maintain. The speed and accuracy of digital integration enables the ElectraMail AD8 to save user time by moving quickly through the system, connecting users directly to their voice mail to retrieve messages instead of having to access a main voice mail greeting first. This direct connect capability ultimately lessens the load on your telephone system. 4 Port Voice Mail for Electra Professional II / 120"

This means that this card does not need to be assigned because is 'digitally linked inside' ?

Or is my firmware outdated and does not have listed the vms card as an assignment option?

Or... is this card really not compatible for the Electra Pro Lev.II?

This are my lasts questions before push the card in the slot -and lost my job if the system broke :`( -

Well.. lets have some fun

Regards

no it still needs all of the above programming. there just isn't an option in 7-1 for a voicemail card (there is in newer systems) and it's just set as digital stations instead.

i wouldn't plug that in hot either. i'd shut down the system b4 plugging it in. i've blown power supplies doing it hot.

Good. Then I start this saturday when there are only a few people here, to shut down the system.

NEAXMail AD-8 will be migrating to the Linux operating system in the near future ... Just an FYI ...



------------------
NEC Unified Solutions / Voice Mail and Unified Messaging | Active Voice, LLC

yeah i've heard that.but this is the old ad-8 for the level 2 he's got

Hi. I'm back after some weeks off. Well, i have the card plugged in the kts. I assign it as esi8 in 7-1 and shutdown the kts. Then when i went to 7-2 i notticed the new ports were 33,34,35 and 36, and they have been automatically detected as digital voicemail ports. so i leave 7-2 settings for this ports unchanged.

THen i went to 4-10 to assign ext numbers for this ports. I select the first one (port 33) and set it to 150. Now when i call to port 150 the ElectraMail answers me and start to make a survey.

I have not assigned extensions to ports 34, 35 and 36, need it to be assigned also?

I have been sniffing into the VMS files, and i'm doing a backup of the hd. The VMS prompts are in english but I notticed there are spanish spoken files inside but can't figure out how to change the VMS prompt language.

I have the 4-14, 4-15 and 1-8-08 you say as ToDo things. By now I need to change the language to spanish, record our greeting, and setup the voicemail boxes.

Thanks All for all the support, this thing is working now.

Ok. Inside the VM hard drive there is a batch file 'set_lang.bat'. when I run this batch, a menu to install languages appears. It shows global spanish, Us english and canadian french. The Us is marked with an asterisk meaning is currently installed. but when I select the spanish to install, a message says 'the maximum number of languages are reached'. If I try selecting again Us english and the only choices are reinstall/escape.

If the three language pompt folders are there, then they are intended to be installed only one time, or is like having to buy something to allow the language change?

Regards?

ports 34,35,36 all need station numbers assigned to them.
33=150
34=151
35=152
36=153

in 4-15 make 150 roll to 151, then 151 to 152, 152 to 153, 153 to 150

never really installed another language. you might have to remove the french to install the spanish. or it might take a keycode to unlock it. i'm thinking it needs the code to unlock it to use. you can (if you really, really, really must have spanish) re-record all system prompts but note there is NO WAY TO RECOVER THE ENGLISH UNLESS YOU SEND BACK TO NEC!!! and you will be stuck with the 1 language set. it would be VERY time consuming to do this! plus you'd need someone with a nice voice to do all the recordings. this is done inside the vm using cosessions.

I got a image file of the VM hard drive. I put the image in another HD with a 486 pc.

Then, I discover that my way to reinstall the language is deleting the \Prompt folder in the \Vmail directory :P

When I run the set_lang again, it shows no languages installed and then brings me the choice to install one of the 3 available. then the language installs and the folders \OGG, \prompt and some others are recreated...

I did this as test with the 3 languages and only one at time can be installed, US, ES or FR.

Of course, I haven't tried this in the VMS system..

Well, I set today the 4-15 and also setup 2 boxes to test. It works ok.

Well, I have setup the boxes. I was a little confused for the language, but now understand transaction boxes. I have made some for englis-spanish selections, greetings and I have someone's nice voice over here...

User are leaving messages each other, now the next step is to enable the VMS to get all the incoming calls.

Thanks for All your support :-)

auto attendant can be done 2 ways

1>4-1/2 day/night ring the lines to the vm pilot port (and only the pilot port if you have the hunting setup right it will go the the next port)

2>the better way. dit the lines to the vm. don't have my manual handy to verify the program. on the elite it is 3-42/43 i think. it will be in 3-XX

My first try was with 4-1/4-2. I choose CO8 to ring the first VM port (200). Also I removed CO8 form the operators to prevent them answering my 'tests'.

Then I call to CO8 using another line. The VMS answer, play prompt, but when I hang, in the CoSessions I can still look that the prompts are playing. After about 1 minute, VM hangs and all ports show 'Ans', 'Ans', 'Ans', 'A/D'. But then it looks that VM plays again the Prompts like if someone had calling CO8, and if I call to that line looks busy.

This seems like VM is not detecting when I hang, or that VM call the line back again to continue playing the prompts..?

Weired thing??

I also tried DIT, but looks the same...

Well, I try again some minutes ago. I discover that if the VM sucesfully transfer the call, simply left the callers talk each other and free the VM port. But if user didn't choose any option, it continues advancing withe the transaction boxes.. maybe my transaction boxes are not well configured and are cycling, should some way that the VM release the incoming line when user hangs. Let me try..

sounds like your boxes aren't set up quite right.

what's in the $greeting box??

I have created $LANG and $SPA boxes.

In the EasyMadeApp, in line 11 I'd set $LANG for both day & night.

The $LANG contains a "For english press 1, para español marque 2" prompt. In the OneKeyDialing I'd put 1:$GREETING 2:$SPA
For english I'm using the default $greeting. for spanish I use the $SPA box. the default action is hangup. No transfer options (Day=no, Night=no, also i removed the A).

For the $SPA, there is a prompt recorded in spanish explaining to type the extension, or 0 for opeartor. Default action is hangup. No transfer options (Day=no, Night=no, also i removed the A).

For the $GREETING, the settings are as defaulted, I only change de Action to hangup.

In the operator box transfer are yes for d/n and point to 100.

The suscribers boxes are set to Transfer= yes -->X, I removed the AD in the transfers options.

In $greeting, $Spa and operator I had to set default action as hangup because this is the only way until now i stop the VM to continue walking to the messages if I hangup at the first opening box...

say you call and hear "for spanish press xx..." and you decide to hangup. Is supossed the vms should detect a terminated call and hangup also? mine not do this, it continue seizing the line and executing the default actions, so that's because i decided to default it to hangup.

Even worse, if the default action is operator, even when the caller hangup at the first opening box, the VM walks until it found a operator's default action and still transfers the call, and rings and rings x100 no matter how many rings I set up (4)in the oparator box. And when operator answers hears nothing and is when finally the VM releases the line, because the another party is not on line anymore.

In other side, the VM is transfering the callers to the right extensions, but if the station is not answered the number of rings, then the VM return to the $LANG opening box. I deal with this and found that removing the A at transfer options in suscriber's boxes fixed this. Now when a transfer is made and if not answered, the suscriber mailbox takes the message. Of course, all suscribers default action was to TakeMsg and the extensions where set with Fnc43 to allow Call forward to x200 (vmail).

Yesterday, I leave CO8 for the VM. I call form home to the company, VM answers me, I type 125 and system transfers me. i leave a message, then hangup. I make another call to another xtension. VM answer me, I type 128 and the system try to transfer me.. after the rings, it get me again to the opening box instead of allowing me to leave a message. I try again that extension and then finally I can leave the message.

Looks like sucess is not always at first try..

Maybe there is some settings I have not completed at the KTS yet? or in the switch integration screen?

Thanks (painhead) :P

I did a change in the transfer options for a suscriber.

I had not located the 'below transfer? field' to 'Await-Ans / Wait Ring / Release'..

Was until I switch the screen as color that I noticed that field can be selected :s

I changed x125 susriber from 'Await Answer' to 'Release' and looks this way the box always take the message..

I will call from home to test if this really works..

'till tomorrow. =)

Changing each suscriber transfer options to 'Release' fix the problem of erratic message taking for the boxes. Now every time I call from outside the boxes take te msg when rings up to 5 times.

The hangup issue still is the same. If someone gets in to a suscriber box and hang up when the VM ask to leave a message, when the suscriber open his box, hear a 30 seconds of busy tone. I have checked the other boxes and the lenght of the busy tone always is 30 seconds. I have the boxes set to msg-max 90 seconds.

I ask to the CO Office if some service is need for my VM to detect when outside callers hang up (Internal callers does not have this problem). I request polarity inversion in my test line. I did the test but no sucess.

This are my settings for review:

7-1: ESI 8-21 = 33

7-2: ports 33, 34, 35, 36 set as Digital VM 01, 02, 03 and 04.

4-10: 33=200, 34=201, 35=202, 36=203
4-14: Port 33 Master? yes.

4-15: 33:ICMFWD201, 34:ICMFWD202, 35:ICMFWD203, 34:ICMFWD200

1-8-08 I have not configured this block.. this show me CLS02(00) when enter. only 00 have many LK's green leds on (almost all). 01 to 15 does not have any light on.

4-12: I have not configured this also, actually it shows CO1 to CO8 are available for my 33,34,35 and 36 ports, but don;t know if it need any change.

4-17: looking for ports 33,24,35 and 36 with this function shows CLS(1)=15 for all...

3-42: I'n not using dit by now.
3-43: not set.

2-06: all vm ports set to L01..L0X = NON

1-6-05 shows 01=NON, 02=TEL02, 03=TEL03 up to 15=TEL15

3-45: i have not set in any CO.

The VM integration options in the switch setup cossesion window are:

CRR,,,, DT DT3=3 DT8=0 DT9=0 ELECTRA

Kind of nightmare =P

let's go over them 1 by 1:

7-1 is ok

7-2 is ok

4-10 is ok

4-14 is ok (you might try changing them all to yes. shouldn't hurt. i have heard it both ways from nec)

4-15 is ok

1-8-08 this is the class of service. (ie page 4, linekey5 turns on live record.)

4-12 is button assignments. it is probably ok

4-17 is ok. this means it doesn't have attendant class of service features

3-42/43 dit/ana you're not using

2-06 is ok. you're system is not split into 2 seperate systems for 2 different tennants

1-6-05 this is dss console button programming. not really needed for the vm

3-45 this is where you turn on live recording for each of the lines. you would still need to enable it in class of service (1-8-08) in order to use it though

i'm not seeing how when people call in is it getting to the vm. are you doing it on 4-01/02 day/night ringing?

not sure about the busy thing.....i have a guy i am emailing now. will get back to you on that.

try turning on 4-35 for the vm ports.

when they hang up are you getting a disconnect signal from the phone company?

Well, people are reaching the VM due to 4-1/4-2 ring assignment.

No sucess with the 4-14 for all ports, also with the 3-45 for my CO8 line..
4-35 turned on, but not improve.


I'm going to ask CO company for the kind of the disconnect signal. I have 5 U.S CO-lines and 8 mexican CO-lines but the results are the same. I think this is some related to the duration of pulse widht for releasing of tie line.. looking around in the net I have seen some products specifically designed to un-tie lines and send a disconnect signals. Let'me check the type of disconnect (if any) of my CO offices, if tones, pulses or line ground is being sent. If no sucess, I will leave the VM with tone commands only and no voice boxes.

B.t.w, my 1-8-08 settings I think are as default:

* Call Forward All Call
* Trunk queuing
* Automatic Callback
* barge-in (calling party) this is not set.
* Rejection of barge-in(called party)
* Timed Alarm fopr SLT
* Tone override
* Absence message
* Callback message
* Station outgoing Lockout set
* Call Forward Busy/No Ans Set
* VRS Voice Message
* DISA Password set
* User Ringing line preference set/reset
* Tone override(called party)
* LCR Bypass. this is not set.
* Station trunk-to-trunk transfer. this option is not set
* Account code entry. not set.
* Call alert notification
* LCR recall
* DSS key transfer operation. not set.


Greetings 8)

are you getting the problems on the us lines or the mexican lines? or both?

The problem is in both lines. Yesterday I talk to the mexican central located in a next city. They said the disconnect signal is actually a drop between 350 to 600 ms wide.

I have testing with this settings like 3-17, 3-18, 3-40 but no luck.

In the Elitemail docs the only references to disconnect is:
"Positive disconnect: digital signal".

another one..

"Release on LCR?
Controls whether or not the voice mail system assumes the caller
has hung up when it receives a loop current open signal." I have this set to yes.

"Release on LCR
Tells the voice mail system whether
hung up when it receives a loop current
Electra Elite telephone system."