atcomsystems.ca/forum Forums Other TDM Phone Systems Telrad Telephones & Systems Telrad Imagin Voice Mail Busy?

Hello. I have an old Telrad Imagin System. I have been forwarding my calls through my phone company to an after hours service but it got too expensive. I want to use the voice mail feature on the existing. The computer works fine and I can get to the programming to shift things around, but when I push 850 to get to the voice mail on the phone it says BUSY. I can't find any manuals for it and it costs a lot to get a tech out. Any help would be appreciated.

If 850 is your access code to voice mail, sounds like it is down. Have you tried resetting vm and phone system?

How do I do that? Do you know where I can get a manual for it?

Manuals are at the top of this page. Power down both units.

How long do I power it down for? I turned it on and off or is there a length of time?

How long do I power it down for? I turned it on and off or is there a length of time?

Normally I would give it 10+ seconds.

No Better. Still does a busy signal when I type in the prompt. Any ideas?

Try contacting (pm)the moderators of Telrad or call up a tech, sounds like a serious problem. How long has the voice mail been in-op? Did you change anything in the voice mail screens?

It has been down for the last three years. Our after hours calls were forwarded. I changed some settings in the voice mail screen, but nothing that would interfere. I can't seem to find the right manual and I don't want to pay 39.00 for it. :-)

Are all the original connections in place?

So let me get all this straight, the VM (Imagen)is working but it isn't interacting with the Telrad phone system. If that's the case and all the programming is ok then try and pull the OCD card out and reseat it, you can do that with power on and give it about 5 min to come up and see if it works.

You need tech support or your local dealer. I don't think the manual will help you. This could be a bad ocd card, Bios problem or a cable connections. It really could be anything. Try re-seating the OCD card like DTMF said, but after that there isn't much left to do if the system is programed correctly.

Which one is the OCD Card? What color? I have not idea which one it is. I tried resetting the one with the connection to the voice mail module, but it just took down the phone lines.

Also how do you know what the code is to access voice mail?

I hope your kidding??? It is the Yellow one that has OCD on it, all the top tabs will have what they are right on them.

The the code for the vm would be whatever the hunt group was programmed to be.

Mine is yellow but doesn't have OCD on it. Is the red light supposed to be on for it to be working? I checked all the outlets and wires and they are all correct. Could it be a bad plug? Also how do I find out what the hunt group was programmed to be?

Well it could be a bad plug but your first steps would be to check the programming on the switch side to be sure your programmed right for VM, the only way to do that is you need the software for the release on a pc or lap top. I see that you used 850 for VM access in your first post if that's what you use to use when you had it up and working and no one changed the programming then it should still be good to go. Your red light should come on when you reset or power up but then go out. There isn't much more we can do on line here but to tell you to get a tech out there, I know that's not what you want to hear but it sure looks like that's your way to go at this point.

Everything has been checked at this point, but I did find that I cannot take the CFNA or CFBY off of call forward....I tried all the instructions, but it won't save it or change it to internal.

It matters what version the system is.

# feature 36 (and maybe a 2) for CFNA
# Feature 32 (and maybe a 2) for CFBY

The 2 is for later version and I'm not sure what version your using.