atcomsystems.ca/forum Forums Other TDM Phone Systems Telrad Telephones & Systems Telrad TVSE goes on fritz

Thanks DTMF,

SSPhone, Can you help determin if there is an IP conflict?

One more question, lets say we have one bad phone, would it shut down the entire system or would just one phone mess up? Its weird that every location's phones die when this happens, not just one location or one phone.

One bad set shouldn't shut down the whole thing.

I'm guessing it's Duplicate IP of TVSe Server or VOC module on the IP Server. But again this is just a guess.

Does it make a difference between using a hub or a standard switch? I don't think I have just a hub anymore. I want to put the hub in line with the the main network cable connected to the phone system.

Also, If you are considering it being in the network, Why would resetting the TVSE card cause the phones to all come back up?

Sorry for the delayed reply. I've been out of state on a install all last week.

hr you need to know some basic networking to service IP parts of the system. I can offer support for your system / TVSe but it cant be done by typing back and forth on here. And that would fall outside of the end user support that this forum is designed to offer anyway.

The logo One Ring Telecom at the top of the page will take you to my site and give you my contact info. Have your credit card handy and we will do what we can over the phone.

You will need to know the external IP address of the TVSe and have ports 22 and 23 open on the firewall if you want us to connect to the TVSe.

I do not think we have the exernal IP set up, we are connected to each location through VPN. Maybe we can do a goto meeting or something to get you to our inside network.

Next time it goes down, I'll make sure the screen is up for the TVSE server and no error messages, also, I'll plug a phone in and make sure it can't connect.

We have WebEx support service. We can setup a support session to a PC on the network and look at the system and TVSe settings. You do know the web administrators password, right?

Phones just went down and I got a bunch of INode errors on the screen. How can I post them here?

I am not sure I have the administrators password.

https://www.marswegen.com/test/IMG_20110208.jpg


Here is a link to the picture of the screen. Looks like I need a hard drive. IDE0, EXT3, that all looks like linux saying something wrong with the main hard drive 0.

SSPhone, will use your services now since we have a starting place, We just needed a place to start. Is there anything I need to get before I call you, like another hard drive?

That looks more like a PC issue not just a hard drive. I will send you a PM.

SSphone, Thank you. Just a quick update. When the screen fills up with the error messages, the run light stays on constant, the reset button does not work, and the shutdown button does not work. I tried a quick push, and long presses.

The run light blinks on and off slowly when it is running normal.