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I have a couple of phones which won't forward internal calls to voice mail, except on DND. If I program CFNA or CFBY to our VM hunt group (88), they go to the automated attendant instead. I've deleted the forwards and it doesn't (as you would expect). I've tried this on other phones and it works fine, so my method is not suspect. Any ideas?? Thanks!
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Do those stations have vms? They should let you cancel forwarding with no problem.
VMS: do the stations have a mailbox.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Oh, sorry- Yes they do have a voice mailbox assigned and it works via DND, or "manual" access.
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Sounds like the users have done some playing with there mailbox options, log into them and check Auto Attn for there box's to see if they changed them.
Russ runs a local service and private tech center. [/url]
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ARe you referring to thier screen in the voice mail setup terminal or actually in thier voice mailbox itself via voice prompts? Sorry for the stupid questions. My brain is on vacation...
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Russ runs a local service and private tech center. [/url]
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What is the system software and the voicemail software?
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Software for switch is DBU5.08 and the Imagen is 5.50D
One error in my previous info: DND does NOT forward correctly. It also sends to AA. I've checked everything in the attendant setup section and it all matches settings of working phones.
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Is it by chance saying that (the requested extension is unavailable) and then returning the main menu?
Russ runs a local service and private tech center. [/url]
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No, it just goes straight to the AA
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are the mailbox setting set to internal for attendent or external? ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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They are set to internal.
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Try also looking at your fwd cor in class of service in the pcp it could be set to d for denied. It should be set to i for internal or what the user needs.
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Where are the calls coming from if its DID then you need to add mailbox along with ext its going to.
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Class of service is the same as working phones and that particular setting is set to A.
DID inbound calls are going to the corredt mailbox. It's internal transfers that are not.
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Just blew up the mailbox and recreated with same problem.
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If I had the cfg and the apg files I think I could be more help on this one. Or we can trouble shoot if your at the site and want to call. See profile for info. ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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So what happened after you deleted the extension and reprogrammed it? ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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I think he said it came back with the same problem. It's got to be something in the way it's setup.
Russ runs a local service and private tech center. [/url]
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I deleted the extension, the voice mailbox, rebooted the system and the VM system, none of which has worked. About the only thing I haven't done is move the extension to another physical port.
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You don't by chance have these in any groups that point back to the AA do you?
Russ runs a local service and private tech center. [/url]
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No that I'm aware, but that's a good point- I'll check it.
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Something I forgot to ask are these PBX or Key stations? ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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