I have a free (personal) account with Team Viewer that has me blocked. I really only use it when I'm away from home to reach my home PC for using the modem. I'm in the hospital and they have decided that I need to confirm my device by responding to an e-mail, but that e-mail never comes. Not in my junk, nowhere. Their support people aren't interested in talking to anyone but $600 per year paid customers. They refer me to their support community, which also requires my login, password and device confirmation, yet another e-mail that never comes.

I have tried to send them a general e-mail in their comments field, but again, no response. I'm willing to try changing to another e-mail address if that will make them feel better, but you guessed it: I have to log into my account to do that. NOW they are blocking me because of my numerous attempts to connect to my home PC made them think I'm using it for commercial use. I'm totally stuck. Any suggestions?

Ed Vaughn, MBSWWYPBX