thanks for your response but I'm running system programmer that was designed for the com servers. I've used it hundreds of times. Once connects it automatically verifies system type and dialing plan . Then it will ask you if you want to proceed with programming after this status bar goes full green. I'm not using system manager which I believe your referring to. I also believe my problem is I'm running 64-bit because I compared it to another laptop that works running 32-bit. Not sure if you have any other solutions?