The customer says she's the only cook making the soup - but it makes me wonder if something (one) else happened to try to access it accidentally or in error. In that case I thought we'd see - 'Cannot connect - another user is already connected' or something like that.

I get that at one site where we have a remote access pc connected to the system when I try to access it using LAN 1. I'm told it has something to do with services already being allocated.I then have to get on the customer's WiFi and access the system remotely as if I'm off site.