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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
On ESI Commserver it doesn't matter if you have the line appearance or not you can still use the line to call out. I'm fairly certain that's the case on the C,S,E and X Class systems too. This is a simple fix - have a tech out to diagnose it and if you're going to cancel line 5 have him reprogram it so line 5 is not in line group 9 and then give the phones access to the new line group so they can manually select it until you cancel line 5.
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