New situation. Have a customer with IP Office r 11. They are geographically so close to a state border the telco gave them a pri with the local area code in 1 state, and a couple 1fbs in the local area code in the state next door. For example, Nevada area code 702 for the pri, and Utah area code 435 for the 1fb trunks.
The thought was you pick up a phone, dial 9, 1, 435 xxx-xxxx and you would hit the Utah lines. And vice versa, you dial 9, 1, 702 xxx-xxxx and the ars would send you out over the PRI lines.
Either we aren't understanding or need some programming guidance- when we hit the 435 the ars tables take us to the Utah lines, but then user has to dial 435 again to get a call to go out (we have 10 digit dialing).
We thought about dialing 9 to hit the PRI and Nevada (and all long distance) and 8 to hit local or Utah trunks.
Any experts out there shed some light on the problem of dialing 435 to get the Utah lines, then dialing 435 again to complete a call?
Also, 2nd problem, if the 3 Utah lines are in use, and a user dial 435, can we over flow outgoing calls to the pri, a secondary call route? I thought that would be the case. Thanks in advance.
