Looked at Day/Night set up, this is not being used at this site. Think this is a time slot issue mostly with the CONF 3/way ports. The call center application is hosted in the "Cloud" so calls are delivered to DID's. To transfer a call back to the queue or even the person sitting next to you you grab another Trunk to send the call back. This is not only tying up trunks but also using up a lot of resources. Rebooted the PUGW card and this seemed to resolve the issue for now. Will just work on moving the users faster now (at least ones not in the Call Center) Thanks for all your help and insight

Adrian