Ah,

1. VE doesn't need a physical key to be used for ring assignment nor depressed to answer said ring when programmed to pickup ringing VE.

2. The UC does have it for the softphone and I have used it successfully to record calls on the PC. I have never seen the analog TAP that you are using to do this but have heard of it. We have many large customers that record either to the PC, Call record key (78)or what we suggest if all calls, IP or trunk level recording system

3. Under CTI function on the UC server you can adjust the headset to pick up.

4. Interesting haven't run across that in the field as an issue.

No prob.