You can use our SIP based trunking for both incoming and outgoing calls. We also have a built in ACD capability with agent log in and log out and reporting capabilities. It's not as elaborate as others out there but you also don't have to pay for it as an add on either. You also can use IP based telephone sets in remote locations if you like who can log in and out of agent groups for handling of calls. For a 10 person contact center it may very well be a good, cost effective solution for you.

If you are in Romania please tell me where and email me at [email protected].

I will try to help you and I do think we have a dealer there who can help you with systems installation, training and support.