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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
I can see someone being put on hold within the first minute:
"XYZ Company, please hold. XYZ Company, please hold. XYZ Company, please hold. Thank you for holding, how may I help you?"
As opposed to a law office, that can't get all the partners' names in within a minute ("Thank you for calling the law offices of XYZ, PDQ, RDB, MGD, RLI, ROI, YTQ, and Associates. May I place you on hold for a minute?").
Otherwise, I can definitely see a call being placed on hold within the first minute.
Justin
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