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Joined: May 2007
Posts: 5,058 Likes: 5
Moderator-1A2, Cabling
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OP
Moderator-1A2, Cabling
Joined: May 2007
Posts: 5,058 Likes: 5 |
I'm at a Centrex site, but we've got a few VOIP phones on an ACD group here.
Our location is in lower Manhattan. The VOIP switch is in Eastern Queens.
We ran a test yesterday. I checked in with the NYPD and then dialed 911 from several phones. The Centrex phones reported the proper Name & Address.
The VOIP phones reported the wrong name and that I was calling from Southern Brooklyn.
Anyone have an idea of a resolution (if any) for this problem?
How do you guys handle this?
I have no connection with the VOIP switch (it's a Nortel switch managed by another contractor) but I'd like to know how this is being addressed in the industry.
Sam
"Where are we going and why are we in this hand basket?"
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