I have a new customer that has a ESI IVX 128. They are having trouble with the on hold recall. What I've found is that when you put a caller on hold and the hold recall timer expires, it first rings the station that put it on hold and after a few rings it seems to be trying to ring the call to AA and just rings into nowhere locking up the line indefintely. The customer does not want any of the VM or AA features and I have access to programming but do not know what options to select. One other wierd thing is when the unit does the transfer, it will also light the line 6 button wich is undefined and no line is terminated to port 6. In the line ringing program I did find an ext 192 programmed to ring but there is no extension there. Any suggestions would be appreciated.

[This message has been edited by JOHNYREB (edited November 07, 2003).]