Hi Steve, thanks for answering. I have a typo, it is 3800 NOT 3700. What my tech found out yesterday was that when a caller dials an extension, it takes them back to the auto attendant. The customer had given the above example. We do not have a CSU/DSU or PRI card to swap. The tech is taking it down tonight after hours and said he is going to try to bypass the CSU/DSU. This has happended in January this year and he downloaded a new patch to it on January 22nd. We are wondering if there are new patches since? Thanks again.