Hey JW....well written. The problem is that the endusr takes a look at all the phones and tries to get max life out of them.

We as technicians fight the never ending battle with customers that phone systems purchased over 10 years ago just aint worth a hoot to salvage....

If a customer took the time to look at the advancements of todays digital systems and voice mail and would stop looking at their bank account, they would see that it pays to go new....

But then, its just the state of our economy...and a recovery is on the way????