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Joined: Aug 2002
Posts: 1,073 Likes: 1
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OP
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Joined: Aug 2002
Posts: 1,073 Likes: 1 |
Customer needs loud bell to ring, system is old 8.1.85 in basic mode. If I dial the extension directly the loud bell rings. Just not on incoming calls and I am told this is a limitation of 8.1??
Can I switch them over to standard mode and expect the loud bell to ring as part of the incoming hunt group? I want to be sure before I switch it to standard mode?
Thank you.
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Joined: May 2004
Posts: 1,665 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,665 Likes: 4 |
Look in programming and see if the extension that makes the bell ring, has the lines set to ring on it.
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Joined: Aug 2002
Posts: 1,073 Likes: 1
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OP
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Joined: Aug 2002
Posts: 1,073 Likes: 1 |
Yes, lines are assigned to the extension 17.
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Joined: Jan 2009
Posts: 851 Likes: 1
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Member
Joined: Jan 2009
Posts: 851 Likes: 1 |
What kind of bell? Can you just bridge the incoming line to the bell and the IPO? Or is there more than one line involved?
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Joined: Aug 2002
Posts: 1,073 Likes: 1
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OP
Member
Joined: Aug 2002
Posts: 1,073 Likes: 1 |
It is a wheelock uta-1. An Avaya expert I spoke with says in basic mode the analog port will not ring on an incoming call.
I would switch it to standard mode but want to be certain before hand. I have a 9.1 here in standard mode and the bell will ring.
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