atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems KX-TA824 and KX-TVA50 Programming

I have the mailboxes set up and beginning to test a few of the settings. Struggling with the software settings to wade through the needed settings for the Voice mail.

The set-up will be as follows: 2 voice lines and a third for their fax, Ext1-6 are all Panasonic phones but only 4 employees with voice mail are needed (the other 2 phones are in common areas).

Day mode hours set and they want the phones to ring up to about 7-8 times and if nobody can pick up, then forward to voice mail on the EXT7 and EXT8. After hours- night mode and weekends they would like no more than 3 rings (to allow someone working late to pick up if in the office) and then the voice mail forwarding.

So far I am missing something and need to get this working. I've done the APT integration on the TA824 and have some issues also with the fact that they have Verizon voice mail also until the system is ready to be used and the users trained.

Hi RShea, first of all so we don't get mixed up a co is the line and an ext is the telephons. the reason I am saying this first is because the advice could get confusing.

Now the kxta 824 ( uk version anyway) does not have icd groups, so ringing more than one phone and the sending to voicemail is not posiable.

You only have 2 co lines,and 6 extensions working so loop a line cord between ext 8 and co3. set line 3 to dil 1:1 to vm. set custom service to route to a mailbox for messages. set extension 8 to delay ring 30 seconds day and 10 sec night.

so when a call comes in it will ring for 30 seconds then ext 8 will ring in on co 3 the vm will answer it and put it to a mailbox.you could have the voicemail change to a different greeting at night as well.

It is not a great way to do it, but it will work. other than that upgrade to a tda or a taw

OBT,

Thank you for the reply. I guess the reason I was struggling is your solution seems to be so different than anything in the manuals.

I will also have to check and make sure they do not have their 3rd line as fax (and ringing is disabled on the KX-TA824 or else your example of a solution is going to require that to be outside the system, or using line 4 looped.

At this point based on the fact that the tda requires authorized dealers and there are none within 60 miles, it is out of the question.

OBT you lost me on the looping of extensions and CO's. RShea simply make the desired extensions ring immediately on the CO lines and have the voicemail extension ring on a 30 second delay (day mode) and 15 second delay (night mode). The auto attendant comes on after the delay and the caller can dial an extension or you can set up custom menu dialing to direct to mailboxes.

And OBT is right about one thing... you need to know the difference between CO lines and extensions.

Kevhawk. If the voicemail extension is set up as
a voicemail port ( dtmf ot apt). it will not allow the call to go on a delay ring,( I could be wrong) you could set up the extension and dont tell it to be a vm port, but you would lose some options as a VM.

Sorry, OBT, but there must be a difference between the European and US versions of the KXTA824.

The US version, the main delay in ringing is done in the switch...then the VMS does the rest. The switch sees the VMS as a proprietary telephone set therefore it controls what goes on first.

Have a good day.

I have edited my orginal posting to clear up the CO vs EXT and mention the fact that they do also have a fax line that is on CO3 (but is programmed so it does not ring through the phone system)

So the US techs are saying that the suggestion of doing the forwarding as OBT as discussed is not needed and I am back to how to do the programming on this with the APT integration enabled and EXT7 and 8 used for the 2 lines going over to the TVA50.

KLD,The system here controls the lines but if the ports 7 -8 are set as a voice mail port, the lines will not ring to the voice mail port unless dil 1:1 just like a fwd on the extension will only work if dil 1:1 to that extension.

I have not sold a Kxtes with a VM for a long time because of problems getting a general call in to a voice mail box


RShea, if KLD said it will work I will say yes, we have the kxtes 824 here and there is differences in the USA systems and the Irish units. so yes put a delay ring on the ports 07-08 and the kva 50 will answer it, set up custom service on the kva50 and give options to call other extensions or have it go in to a mailbox to leave a message.

TA824.US Max delay ring is 15 seconds.
If VM ports are 7&8, only 7 would be set to ring.
You may also have the TVA delay answer by mode setting: EG- DAY-NITE-LUNCH-BREAK, but any delay introduced here would show up when you call the VM to check messages using Intercom.
So if you wanted a total of 25 seconds to answer the phone you would put 10 seconds in the TVA.
TA824 choice are 5,10, or 15 seconds.
15 seconds is about 5 - 6 rings.
Set nite for 10 seconds.
Only use delay in TVA50 as a last resort.

So if there are 2 CO lines voice incoming, both Ext 7 and 8 are not needed for handling both the lines and a single cable to the TVA50 into line 1 is all that is needed? (Majority of their calls are on CO1 and rolls over to CO2 if line 1 is busy, but CO2 was a published number some years back.

I can figure the rings out with the seconds parameter 3 rings should be about 10 seconds, the 20 seconds could be a little short for the 7-8 rings.