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 Telephone Tech Talk
 Nortel
 rad unit
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| Author | Topic: rad unit |
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emmitt2727 Installer Posts: 72 |
posted May 06, 2005 11:51
   
CAN SOMEONE HELP ME FIGURE OUT HOW TO SET UP A RAD UNIT AND MY SOFTWARE SO I CAN ACCESS IT WHEN THE AUTO ATTENDANT ANSWERS ALL LINES. IT IS HOOKED TO A MICS AND A CALL PILOT. WHAT ARE THE MAGIC CODES. THANK YOU IP: Logged |
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jwooten Moderator Posts: 587 |
posted May 06, 2005 16:15
Try F9** then follow the prompts. IP: Logged |
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Crowtalks Installer Posts: 33 |
posted May 07, 2005 05:20
OK I'm doing this from memory. Make sure your Fastrad is connected to a station and you have set the password and baud rate (usually 9600) in the IRAD by the feature code that jwooten described. Use your NRU tool on your laptop that you downloaded from Nortel or the MICS CD. In my opinion, the best way to operate the IRAD is direct connection on site. If you are remote and the AA answers all lines, I think there is a way to access the IRAD by asking the attendant to put you on hold and pressing feature 817. This may work only with CICS system with internal IRADs though. I always choose the direct connection on AA answer systems. I hope that helps some. IP: Logged |
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KATCOMM Member Posts: 4 |
posted May 09, 2005 13:27
Crowtalks is right on target. The MICS will do the same but intead of the attendent pressing F817 they press F9*0. This is the code to transfer to the RAD from a live person situation. I do recomend building the customers in your NRU database first, but I am sure you already knew that. See this is the problem with forums, I dont want to be rude by over-suggesting things. I hope this makes since. IP: Logged |
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emmitt2727 Installer Posts: 72 |
posted May 10, 2005 09:43
HOW DO I SET MY LAPTOP TO DIAL THE FEATURE BUTTON? THE AUTO ATT ANSWERS, NOT A LIVE BODY. IP: Logged |
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jwooten Moderator Posts: 587 |
posted May 10, 2005 14:26
It's been a long time, but I believe it's *9*0. IP: Logged |
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Toner Installer Posts: 279 |
posted May 10, 2005 17:37
There is no way to do the RAD transfer from an auto-attendant. A live person has to press F9*0 from any phone to transfer you. The only other way to do it is to have the RAD answer a dedicated line after X number of rings. Of course if you have DID you can use a target line. IP: Logged |
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dave11 Member Posts: 4 |
posted May 13, 2005 11:08
Emmitt2727, I'm trying to do the same thing. How do I get to a live person if I'm dialing into a AA with thru dial. Is there some feature codes that I can add to the main number in NRU so I can transfer thru the AA? IP: Logged |
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